No Chris, no router has arrived.
Just to go over what has happened to date. I went on to the chatline before installation day to ask when my new equipment would arrive. I was told (I have the transcript printed out) that the wrong equipment had been sent to me - that is an eero and voice adaptor which wouldn't work because there weren't enough ports on the eero - Alisha (chat line') said what I needed was a wifihub2 and she would send me one hopefully in time for installation (not being a techie I didn't query this) NO wifihub2 ever arrived.
Engineer came to install, he said talk talk did not have VOIP which confused me even more, he said I would still be able to use old phone line. He left and phone was working on old line.
I rang fibre team they said I had correct equipment and we set it up. Phone on new fibre did not work and Internet kept dropping out, too late to ring team as it was late Friday. Monday morning phone would not work anywhere.
Rang fibre team - there was a fault on the line outside the house. This was no rectified until the Friday, twice they said they had corrected it without coming to the house but eventually they came and repaired the installation. Those engineers tried to get phone to work through adaptor, swopped cables, rebooted etc. It worked for 2 calls and has been intermittent since. Internet regularly drops out - something we never had through the old telephone line.
Phoned fibre team lots of discussion, couldn't find another fault on the line.Eventually Fabio suggested a Wfiihub2, I thought this was a downgrade but he said not, I agreed to try it (desperate) I really need my landline.
Wifihub arrived within 2 days but it was not a wifihub2, we discovered then when we tried to connect phone and no socket for it. Rang fibreteam, they explained what socket should be there but wasn't, promise me a hub2.
Eero arrived!!! Phoned again , many apologies and promised me that their manager would OK a wifihub2 - that was last Thursday, she said that as it was before 4pm (it was pm) it might come Friday.
NOTHING has come. I'm not even sure a Wifihub2 will cure the complaint.
I have been with Talktalk/tiscali for over 20 years and this is really upsetting me.
Is there something in your systems that changes orders after they have been sanctioned by the team and refuses to send out wifihub2s.
If you can't get to the bottom of this Chris, please can you let me know how to escalate my complaint.
Thank you.
