Help with rep REP-11735155 please

[Divsec]

If possible could you kindly divulge the nature of the above? 

It has seen my speeds drop from 22 to 16. Or is dlm messing around,  again. 

[Chris-TalkTalk]

That's great news Divsec, good luck with the search for  the fault location  🙂

Chris

[Divsec]

Best I've ever had here,  39 / 11. Now all I have to do is work out where the fault is in my internals (not your problem) or convince my wife another set of leads and cables is OK.

BBC I player is now offering me UHD content, thanks @Chris-TalkTalk, @Michelle-TalkTalk, @Debbie-TalkTalk for all your assistance and perseverance. 

[Chris-TalkTalk · Accepted solution]

Morning Divsec,

Sync speed is now 40.9/12.2 following a profile change last night - how are throughput speeds?

Chris

[Divsec]

Got thar right Chris factory reset 39 and 9. It's up now if you want a look

[Chris-TalkTalk]

Could you try a factory reset first and if that doesn't work we'll try a replacement

Chris

[Divsec]

@Chris-TalkTalk double  oops 41 and 8.5. What do you fancy factory reset or replacement? 

[Divsec]

Chris I'm going to pop my draytek router on to see what happens,  could rule out defective tt kit. 

[Divsec]

Hi @Chris-TalkTalk agree 41.6 / 10.6 but only getting as above 21.4 / 10

D.

I also let my deco mesh have a try and that through wired connection to router is the same

[Chris-TalkTalk]

Thanks for trying that. Line  test is showing a sync speed now of 41.6/10.6, could you try another speed test and let me know how you get on

Chris

[Divsec]

Hi @Chris-TalkTalk and this to my great surprise it directly into the master. Still only showing 21.4 down but 10up now

[Divsec]

Hi  @Chris-TalkTalk here we are again, in the master socket,  with 30 minute interlude. Quite a difference in the numbers.

[Chris-TalkTalk]

OK thanks Divsec 🙂

Chris

[Divsec]

Hi @Chris-TalkTalk not at the moment,  it's in the most stupid place imaginable! I'll move it this p.m. and  take 30 minutes over doing it.

I'll drop you a line when all is done.

D

[Chris-TalkTalk]

Hi Divsec,

Line test is passing and connection appears to be stable now. There hasn't actually been a profile change since the 9th so the drop in speed seems to be due to something other than a profile change. Is your router currently connected to your test socket?

Chris

[Divsec]

Hi @Chris-TalkTalk snooze over, 😜 DLM slept as well and no change. Why does it appear to focus on the upload settings at the expense of download? Is it because I'm left handed👈

[Chris-TalkTalk]

I'll snooze this until tomorrow 🙂

Chris

[Divsec]

Perfect,  thanks ladies. I'll hold fire on the reboot. 

[Michelle-TalkTalk]

Hi,

Ah it's no problem. If the connection now remains stable then hopefully DLM will bring the speeds back up again. Would it be ok if we check this again tomorrow to see if DLM has made any changes?

Thanks

[Divsec]

Hi @Michelle-TalkTalk phone is fine,  there was a storm but 30 minutes afterwards,  don't tell me the exchange  got knocked about a bit!

I'll try a 30 min reset later in the  day.  Don't waste your time on me now 🤗

[Michelle-TalkTalk]

Morning,

Thanks for confirming. Is there any noise on the voice service? Did you notice if this may have been weather related? (heavy rain/or thunder)

Thanks