For queries about your TalkTalk broadband service.
on 24-05-2022 07:05 PM
Hi,
For the past 4 weeks or so I've been experiencing consistent spikes of high latency on my connection.
The spikes tend occur every 3-6 minutes but this varies. They tend to last 15-30 seconds.
I'm primarily basing this on online gaming (FIFA or call of duty on ps5) but as I work from home it affects my calls on MS teams etc.
I've tried a few things so far:
Purchased a new TP link router
Forced separate 5ghz connection
Disconnected all devices except one to test
Connected ps5 through ethernet and wireless
Adjusted connection preference in router setup to favour a device
My usual down speed is somewhere around 50mb and this seems pretty consistent but I don't have any recordings of the ping spikes as not sure how to go about that.
I've run out of things to try based on googling it so have resorted to a post here in the hope that someone has a potential solution
on 26-10-2022 09:09 AM
Hi
Is it possible to borrow a handset from a friend or neighbour for a am hour or two to see if there are any noise spikes on the line.
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 25-10-2022 10:51 PM
Thanks for checking all of this, appreciate it's hard to diagnose when the line looks fine.
I don't have a phone plugged into the landline so can't comment on noise etc.
I've tried a factory reset on the router as well but issue is still present today unfortunately!
on 18-10-2022 07:49 AM
Hi Sn1004,
Line test is clear, sync speed is very good and I've checked the realtime date on the Openreach website for the last few days, the error count is very low with no non-available seconds. Are you experiencing any problems with your telephone service, any noise on the line?
Chris
Chris, Community Team
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on 17-10-2022 06:06 PM
Yes that's all correct
on 13-10-2022 06:11 AM
Morning,
Thanks for confirming this. So just to confirm, this intermittently happens throughout the day when connected wired and with just the one device connected to the line?
Thanks
on 12-10-2022 06:01 PM
I've tried this twice in the past few days, ensuring the router was off for over 30 mins. Unfortunately it's made no difference and still experiencing the original issue.
on 06-10-2022 10:54 AM
The router would have to be left off for at least 30 minutes (rather that just switched off and back on again) to start a new session, could you confirm that you've tried this recently
Chris
Chris, Community Team
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on 06-10-2022 10:27 AM
I have tried this in the past to no avail. I've also bought a new router and set it to automatically reboot daily but this has not fixed the problem.
on 06-10-2022 10:15 AM
Hi Sn1004,
Could you switch your router off and leave it off for at least 30 minutes then switch back on and monitor to see if there's any improvement. Please let us know how you get on
Chris
Chris, Community Team
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on 06-10-2022 09:28 AM
I don't suppose a line test would catch the issue as it only happens every few mins.
I haven't noticed a particular time of day where it's better or worse but the issue is always there.
on 06-10-2022 07:22 AM
Morning,
I'm sorry to hear this. I can see a couple of the results look a bit high but the majority of the results look ok. I've re-run the line test now which is clear and the connection stats look good. Does this seem to happen at a certain time of the day or at random?
Thanks
on 05-10-2022 11:57 PM
I'll re-escalate this thread for you, @Sn1004.
on 05-10-2022 11:22 PM
So unfortunately months later I'm still experiencing this issue. Word doc attached with a continuous ping test to Google, you can see the ping jumps to 200-500ms at pretty regular intervals, certainly enough to impact teams calls and online gaming. Would appreciate some possible solutions
on 25-05-2022 01:13 PM
Hi
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 25-05-2022 01:08 PM
thanks for testing the line
ive been running the ping and trace tests but not been able to catch it at the time where its lagging - is there some way i can run a longer test? i imagine it would need 5 mins to catch the spike taking place
on 25-05-2022 12:43 PM
Hi,
I've run a test on the line now which hasn't detected a fault and the connection stats currently look ok. Would it be possible to run a wired ping and trace route the next time this happens and post the results into the thread please?
Run a Ping or Traceroute - TalkTalk Help & Support
Thanks
on 25-05-2022 12:37 PM
Thanks for reading. I have updated my profile
on 25-05-2022 06:57 AM
Hello,
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
on 24-05-2022 10:02 PM
Hi @Sn1004 your post has been escalated but you need to add your landline phone number to your community profile so that you can be identified please don't post personal details here.
https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info