Internet connection lagging and very slow

[Saba16]

Good evening,

For over a week I'm experiencing very slow and disruptive Internet connection.

Nothing loads well at all and I'm having to use my mobile data to load internet pages at home on my devices.

I have rest and rebooted the device's, and the routers and nothing is working well. I have tried to run a connection test on this talk talk website and its showing a oops come back later message. Is this a joke or something 🙈

Theres no contact information or any help online, its like a self service thing and I'm really unhappy.

Anyone else experiencing anything similar... Thank you

If this carries on I'll be switching in matter of days 

[Gliwmaeden2]

I'll re-escalate this for you, @Saba16.

[Saba16]

Hi Chris, I didn't hear back from you yesterday as to whether you successfully updated the router or not as I'm still having connection issues. Thanks

[Chris-TalkTalk]

Thanks. Not sure what has changed but looks as though I'm able to communicate with the router now so will try updating the firmware again

Chris

[Saba16]

340

[Chris-TalkTalk]

I'm still experiencing problems communicating with your router, could you just give me the last 3 characters of the router serial number (on the label on the router)

Thanks 

Chris

[Saba16]

Lovely

[Chris-TalkTalk]

OK thanks, I'll try updating the firmware again now

Chris

[Saba16]

The router has just been switched on now

[Chris-TalkTalk]

OK thanks 

[Saba16]

I am going to switch the router off now for 30 mins

[Chris-TalkTalk]

Apologies for the delay, I'm experiencing some issue updating the firmware, When it's convenient could you switch the router off and leave it off for at least 30 minutes, then switch back on and let me know when you've done this

Thanks

Chris

[Saba16]

Yes sure

[Chris-TalkTalk]

OK, I'll do it now

Chris

[Saba16]

Yes that is fine

[Chris-TalkTalk]

Hi Saba16,

Is it OK if I update the firmware now, your internet connection will be interrupted for a short time?

Chris

[KeithFrench]

Hi @Michelle-TalkTalk @Karl-TalkTalk @Debbie-TalkTalk 

This customer has a V2 F266, but is still on router firmware V174. Please can you update the router to V202 at a time convenient to @Saba16. Then I will determine if V174 has damaged the F266.

Thanks.

[KeithFrench]

Thank you for your PM, but those are not the screenshots that I requested at all, plus they are too small to read. If I zoom them in, the text is out of focus. Please ensure that the Size parameter of the Insert Photos tool is set to Large. What I need to see are:-

Dashboard > See Wi-Fi Settings > Manage Advanced Settings > Wi-Fi 5Ghz gear icon > Wi-Fi Mesh

Please then get screenshots of these sub-tabs:-

• Overview
• Extenders
• Devices

Now I will admit that this router is much simpler to navigate with some form of laptop or PC, if doing it from a mobile device, this is more complex, as you will need to tap on the relevant Show sections or Show subsections links on each page.

Please try again.

[Saba16]

Yes, thats exactly as I have set it up. I have a green light for strong signal, I have tried sending you a pm with screenshots, have you got them? As it showed I have reached my messaging limits and dont know if the message went through thanks

[KeithFrench]

The normal way is to connect the booster to the router via WiFi. Hence why I said that the booster needs to be approximately halfway between the router and the area of poor WiFi reception. Like that, it should be located where it can still receive a good or excellent signal from the router. Check the signal strength received from the router at the booster by briefly pressing the WPS button on the booster. The light should either show a steady green for excellent or orange for good.

[Saba16]

Thank you for your reply.

I will try and follow the steps to login and see if I can get the screenshots to you. 

Also, the signal booster is connected to my router using an ethernet cable, if I place it anywhere alse in the house, does it work without the ethernet cable or does a ethernet cable need to be connected to the router? Thank you