Internet connection lagging and very slow

[Saba16]

Good evening,

For over a week I'm experiencing very slow and disruptive Internet connection.

Nothing loads well at all and I'm having to use my mobile data to load internet pages at home on my devices.

I have rest and rebooted the device's, and the routers and nothing is working well. I have tried to run a connection test on this talk talk website and its showing a oops come back later message. Is this a joke or something 🙈

Theres no contact information or any help online, its like a self service thing and I'm really unhappy.

Anyone else experiencing anything similar... Thank you

If this carries on I'll be switching in matter of days 

[Saba16]

Okay

[Saba16]

As it is, I'm even struggling to send these messages, they dont go through with wifi at all, its only mobile data thats doing the job

[KeithFrench]

Hi @Saba16 

Sorry for the delay in responding to you, I have been helping several other customers at the same time and as a customer myself, I do not get paid for any of my work.

Do not worry about interpreting the results, I will do that for you. I will send a PM to you that contains a link for a guide of mine on Wi-Fi interference. It is quite long (about 30 pages), but you will probably only need to look at three or four pages in total. Initially look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it.

If you are using Wi-Fi Scanner, then please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post, to preserve your privacy.

With all other analysers, please follow my instructions below.

Collect the screenshots that I require and include them in your reply.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.

[Saba16]

I dont mind you checking to get to the bottom of this to get the issue resolved. How long will this take to address?

[Debbie-TalkTalk]

Hi Saba16

If WIFI interference is affecting your connection then we will need to try and find out what is causing this.

If you would prefer to discuss cancelling your service then you would need to contact our Loyalty Team directly.

Cancel your TalkTalk service

[Saba16]

Debbie can you 0lease forward some details on what I need to do if I consider switching providers. Like do I nedd to switch and then cancel talktalk. Thank you

[Saba16]

I can really do with this problem resolved, I cant go on another month trying to get to the bottom of this, it's not even about slow speeds it's the actual fact that broadband is not functioning and I'm payin for the broadband which doesnt work. I'm trying my best to work with you, but as a customer I should not be dealing with this except for get what I'm paying for, I really appreciate your help

[Debbie-TalkTalk]

Thanks @KeithFrench 

@Saba16 - KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue.  Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.  If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc.  one of the TalkTalk team will jump in and help out.

[KeithFrench]

Hi @Saba16 @Debbie-TalkTalk 

It certainly looks like the 266 is working, so it is now time to move on to WiFi interference.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

[Saba16]

Yes, the light is now on, signal booster is showing a solid green light for strong connection too, but 100% not working as strong as that, extremely weak.

I have ligged into the router and the extender booster is showing as excellent connectivity. I'm just confused as to whats interfering, my house is small and not stone built, no amount of moving the extender is helping either, hence I already have a solid green light indicating a strong connection but working weak

[Debbie-TalkTalk]

Sorry @Saba16  Just seen your post to Keith, we posted at the same time.

[Debbie-TalkTalk]

Hi @Saba16 

I can see the line is in sync and connected, is the white light on the front of the router?

[Saba16]

Keithe, I'll  get the screenshots over to you, connection come through

[Saba16]

I have switched the router back on and I'm not getting any connection whatsoever now. Currently using my mobile data

[KeithFrench]

Hi @Debbie-TalkTalk 

Perhaps the last PM of mine would have been better placed in the thread, so as you can see what I am trying to do. This is the gist of it:-

Please do get the screenshots from the WiFi Mesh Overview & Extender sub-tabs. I prefer to check things one step at a time. The 266 should never be used in the same room as the router (apart from the initial WPS connection etc). Then try moving the 266 about halfway between the router & bad signal area.

Then I will help you with possible areas of WiFi interference, which is something I have done a lot of work on over the years.

[Debbie-TalkTalk]

Thanks @Saba16 

I can see that @KeithFrench is also helping.

[Saba16]

I'll  be switching the router on at 10:05am

[Debbie-TalkTalk]

Hi @KeithFrench Ah ok, thanks Keith

[KeithFrench]

Hi @Debbie-TalkTalk 

I am dealing with @Saba16 via PMs at the moment, I think the first thing to establish is if the 266 has been damaged by the router running V174, when it was first set up. I'll post back here when I see some screenshots from the customer. The 266 was located in the same room as the router, which I would like to see moved nearer to the problem area & then I will look into what the WiFi interference is like as a whole.

[Saba16]

I'll  switch off for 30 mins now