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Internet outage

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14 REPLIES 14
Cblues
Popular Poster

Is anyone having problems with there internet?

 

i have a power light and wireless light but that’s it 😞 

Chrissie
Community Team

Hi Cblues

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

Cblues
Popular Poster
All done please update me ASAP!!!!
Chrissie
Community Team

Hi Cblues,

 

Thanks for updating your profile. Is your telephone service working OK, do you have a dial tone? Is there any noise on the line?

Chris

 

 

Cblues
Popular Poster
Yes my phone is working perfectly I just don’t have any wifi, it’s been like this since Monday
Chrissie
Cblues
Popular Poster

It’s not resolved!!!! 

Chrissie
Cblues
Popular Poster

I can not explain to you how angry I am not having WiFi for 4 days going into the fifth day!!! 

 

Ive spent money in coffee shops, restaurants, bars to use the WiFi when I should be able to use the WiFi at home without it costing me anything extra!!!! 

 

Please action ASAP!!!! 

Chrissie
Cblues
Popular Poster
I can not explain to you how angry I am not having WiFi for 4 days going into the fifth day!!!

Ive spent money in coffee shops, restaurants, bars to use the WiFi when I should be able to use the WiFi at home without it costing me anything extra!!!!

Please action ASAP!!!!
Chrissie
Community Team

Hi

 

I've a new router on the way to you to rule out any issues with the current router.

 

Thanks

 

Karl. 

Cblues
Popular Poster

I hope that works!

 

how long will that take to arrive? 

Chrissie
Community Team

Hi

 

Usually these arrive within 24 to 48hrs.

 

Thanks

 

Karl. 

Cblues
Popular Poster
Okay I hope it works!
Chrissie
Community Team

Hi

 

Test over the weekend when the router arrives and do let us know if there is improvement.

 

Thanks

 

Karl. 

Cblues
Popular Poster
Hi the router is due to be delivered on Monday I’ll keep you posted once it arrives 😊
Chrissie
Community Team

Hi Cblues

 

Thanks for keeping us updated, please let us know how you get on.

 

Debbie 🙂