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Broadband help

For queries about your TalkTalk broadband service.

Loose Internet daily!

mpross75
Conversation Starter
Private Message

on ‎17-10-2022 12:17 AM

Message 5 of 5

Hi there.

Around midnight most days I loose the Internet for an hour or so. This has been happening for the past 3 months,  since the start of my connection. I left it thinking it would fix itself but its starting to get frustrating.

Could somebody please look in to this for me. Thank you.

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4 REPLIES 4

Karl-TalkTalk
Support Team
Staff
Private Message
In response to mpross75

on ‎27-10-2022 12:04 PM

Message 1 of 5

Hi

 

Homework time being active will cause this type of issue, so hopefully that has resolved it 🙂

 

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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mpross75
Conversation Starter
Private Message
In response to Debbie-TalkTalk

on ‎27-10-2022 12:45 AM

Message 2 of 5

Hello. Thank you both for your advice. I've just checked. Kids safe was off, but a new setting I have never seen before, 'homework time' Was on, set for 12am to 1pm Weekdays? Very odd.

So I've turned it off and hopefully that will solve it.

Thanks again.

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎17-10-2022 06:51 AM

Message 3 of 5

Hi mpross75

 

Apologies for this. Have you checked to see if HomeSafe/KidsSafe has been switched on? (In My Account)

 

Thanks

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Skynet_TX
Community Star
Private Message

‎17-10-2022 12:31 AM - edited ‎17-10-2022 12:32 AM

Message 4 of 5

Hi @mpross75,

 

If you lose internet access for the same period of time each day, and the LED(s) on your router indicate that the router is still connected as normal, then this could be being caused by Homesafe.

 

Check your Homesafe settings (details here), if they are turned on then try turning them off to see if that fixes it. If they are already turned off then try turning them on, leave them on for 10 - 15 minutes, then turn them off again.

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