Losing internet connection 50+ times a day

[mrbendy]

My internet connection is constantly dropping.  It works for two days then goes mad for two days, then works for a few days etc it's completely random. I've tried 3 different routers and this happens with all of them. I've tried using the direct connection by using the test socket with the same results

Router- HG633

hardware- H.1.01.

software- v1.21. 

thanks

[Karl-TalkTalk]

No Problem 🙂

Lets see what Openreach can find out.

Karl 

[mrbendy]

Hi, the phone's been fine, no crackles as such. thanks for the quick response.

[Karl-TalkTalk]

Hi

Can you check the home phone and confirm there are no crackles on the line, just a clear dial tone ?

Tests are showing a possible copper joint issue.  I've raised a fault to Openreach so they can take a look.

Thanks  

Karl. 

[mrbendy]

I've had the router up & running for three days, unfortunately all the issues have remained the same.  What now please?

Thanks.

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[mrbendy]

thanks😎

[Karl-TalkTalk]

Hi

A router is on the way to you.

Thanks  

Karl. 

[mrbendy]

yes please, thanks😀

[Michelle-TalkTalk]

Hello,

Thank you. I've run a test on the line now which is clear, however I can see some re-connections on the line. The HG633 is one of our older routers. Would you like us to send a replacement router for testing purposes to see how the connection compares and to rule this out?

Thanks

Michelle

[mrbendy]

Profile Updated.

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle