Losing internet connection 50+ times a day
on 10-04-2024 08:47 PM
Message 12 of 12
My internet connection is constantly dropping. It works for two days then goes mad for two days, then works for a few days etc it's completely random. I've tried 3 different routers and this happens with all of them. I've tried using the direct connection by using the test socket with the same results
Router- HG633
hardware- H.1.01.
software- v1.21.
thanks
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11 REPLIES 11
on 16-04-2024 03:44 PM
Message 1 of 12
No Problem 🙂
Lets see what Openreach can find out.
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 16-04-2024 02:54 PM
Message 2 of 12
Hi, the phone's been fine, no crackles as such. thanks for the quick response.
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on 16-04-2024 02:40 PM
Message 3 of 12
Hi
Can you check the home phone and confirm there are no crackles on the line, just a clear dial tone ?
Tests are showing a possible copper joint issue. I've raised a fault to Openreach so they can take a look.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 16-04-2024 02:25 PM
Message 4 of 12
I've had the router up & running for three days, unfortunately all the issues have remained the same. What now please?
Thanks.
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on 11-04-2024 01:05 PM
Message 5 of 12
You're Welcome 🙂
Regards
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 11-04-2024 12:37 PM
Message 6 of 12
thanks😎
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on 11-04-2024 12:34 PM
Message 7 of 12
Hi
A router is on the way to you.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 11-04-2024 12:06 PM
Message 8 of 12
yes please, thanks😀
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on 11-04-2024 11:59 AM
Message 9 of 12
Hello,
Thank you. I've run a test on the line now which is clear, however I can see some re-connections on the line. The HG633 is one of our older routers. Would you like us to send a replacement router for testing purposes to see how the connection compares and to rule this out?
Thanks
Michelle
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on 11-04-2024 11:52 AM
Message 10 of 12
Profile Updated.
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on 11-04-2024 06:49 AM
Message 11 of 12
Morning,
Can you please update your community profile to include your:
- Name
- Telephone number
- Alternative contact number
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Michelle
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