Need update on fault REP-11674598

[JenniferK1]

For two weeks I have been experiencing constant disconnects and 0.5-3mb down 0.2mb up when it is connected which is all but useless. I reported the fault in the 2nd of August, with no updates from Openreach except to say that an engineer is visiting the exchange on the 3rd. I live chat daily to TalkTalk but are unable to offer any updates and 4 out of 5 of the reps told me they are unable to even contact Openreach for an update. This has only been happening since an engineer was up the wobbly pole outside the house a few weeks ago and it isn't the first time it has happened. Please confirm when my service will be restored, or at least when this engineer is visiting? Thanks.

[Michelle-TalkTalk]

Morning,

I'm glad to hear this and thanks for confirming. I'm just sending you a short survey via a PM.

Thanks

[JenniferK1]

Hello, yes the engineer made contact and two visits. The issue appears to be resolved. Thanks for your help.

[Debbie-TalkTalk]

Hi JenniferK1

Did the engineer make contact with you yesterday? I can see that the fault is still open with Openreach.

Thanks

[JenniferK1]

Thanks very much for the update. I will await your response.

[Debbie-TalkTalk]

Hi JenniferK1

Openreach have confirmed that a multiskilled engineer will be there on 15/08/22.

I will check this again tomorrow for updates from Openreach.

Thanks

[Debbie-TalkTalk]

Hi JenniferK1

Sorry for the delay.

This fault is still with Openreach. I will contact them this morning for an update and I will post back on this thread as soon as I have further information.

Thanks

[JenniferK1]

Thanks, I will await their response.

[Skynet_TX]

Hi @JenniferK1 

Unfortunately the Support Team here probably won't be around now until Monday, but they should be able to respond to this post on Monday to help further.

[JenniferK1]

Hello there, is there an update on this please? 

[Karl-TalkTalk]

No Problem 🙂

Karl 

[JenniferK1]

Thanks for checking. Your response is the best service I have received so far, so thanks again.

[Karl-TalkTalk]

Hi

I had a chat with Openreach and they advise a multiskilled engineer is scheduled to pick this up today and they have asked we contact them tomorrow.

Thanks  

Karl. 

[JenniferK1]

Thanks for the reply. Has the despatch been pending since 3rd August? Any idea how long it might take? Thanks again.

[Karl-TalkTalk]

Hi

Sorry for the delay on this one. It is logged to openreach and is currently pending engineer dispatch.

Thanks  

Karl.