No internet for 2 weeks

[Wen1234]

I've had no internet for 2 weeks now. I have asked for a new router and an engineer to be called out to see me, but have been denied it because there is an outage with openreach in my area? I've had no updates or seen any openreach vans in my area to sort out the issue 

[Michelle-TalkTalk]

Good morning,

How are you getting on, has the fault now been resolved?

Thanks

Michelle

[Debbie-TalkTalk]

Hi @Wen1234 

Openreach have now closed the fault as resolved.

Is everything working ok now?

[Debbie-TalkTalk]

Hi @Wen1234 

No problem 🙂

[Wen1234]

Ok thank you 

[Debbie-TalkTalk]

Morning @Wen1234 

The fault has been assigned to an Openreach line engineer this morning and we should hopefully have further updates later this afternoon.

I will check again this afternoon and I will post back on this thread.

Thanks

Debbie

[Karl-TalkTalk]

No Problem 🙂

Karl 

[Wen1234]

@Karl-TalkTalk  Ok will do thank you

[Karl-TalkTalk]

Hi

If you can post back here tomorrow to give us a nudge, we can get a progress report for you.

Thanks  

Karl. 

[Wen1234]

Ok thank you 

[Debbie-TalkTalk]

Hi @Wen1234 

Thank you.

The line test is detecting a potential line fault and also an issue in your area.

I have escalated this straight over to Openreach and I will continue to monitor for updates and will post back on this thread.

Debbie

[Wen1234]

@Debbie-TalkTalk  added 

[Debbie-TalkTalk]

Hi @Wen1234 

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline/account number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie