No xbox live limited social media

[MistaDialUp]

Hi,

I am having issues connecting to xbox live using wifi an wired connection. I am also having issues with connecting to some social media platforms like Instagram and facebook via wifi on my Iphone and Macbook.

I have gone through the live chat and they took me though home safe settings, port forwarding and UNPN stuff which is what the Xbox said it could be. None of these worked and the chat told me to just try again in 2 hours, obviously that has solved nothing. 

Has there been a recent firmware update that has messed things up as this happened a few days ago and is still broken. I've seen simlar posts about this being the case before?

Any help on this hugley appreciated!

[Debbie-TalkTalk]

Hi MistaDialUp

Thanks for your reply. Because of the open order on the line to transfer your service, it wont allow me to send a new router.

[MistaDialUp]

The 9th of December

[Debbie-TalkTalk]

Hi MistaDialUp

What date are you transferring your services to a different provider?

[MistaDialUp]

I am still a customer.

Can you send me a link to the terms and conditions that is stated please.

Are we going to receive any coimpensation for having a limited service for weeks?

[Debbie-TalkTalk]

Hi @MistaDialUp 

If you are transferring your service away from TalkTalk then we are unable to send out new equipment, sorry.

[MistaDialUp]

Why not we are still are still paying for this service?

The reason we have has to leave is becuase the issue with social media not working has been going on for weeks and the live chat and call centre customer service have been constantly closing the ticket saying it has been resolved, when it has not. This is a problem when I work from home as a social media marketing manager, (using a personal hotspot to make sure I can do my job). They have not even mentioned sending out a new router which probably is going to reovle this whole situation.

[Michelle-TalkTalk]

Morning,

Unfortunately we can't send a replacement router.

Thanks

Michelle

[MistaDialUp]

Yes we have

[Debbie-TalkTalk]

Hi @MistaDialUp 

Sorry for the delay.

Can I just check, have you contacted a different provider recently to transfer your services?

[MistaDialUp]

Yes please, happy to give that a go. Thank you!

[Michelle-TalkTalk]

Hello,

Thank you. Would you like us to send a replacement router for testing purposes to see how this compares?

Thanks

Michelle

[MistaDialUp]

Hi Michelle,

Profile updated

[Michelle-TalkTalk]

Good morning,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[MistaDialUp]

Okay Keith, thanks again

[KeithFrench]

Wait until Monday then, perhaps the router should be swapped out in case it is faulty, but that is down to TalkTalk.

[MistaDialUp]

Just checked it was set to medium already

okay understood

[KeithFrench]

Just a thought, you said that you had not made any changes to the router's firewall, can you just check that it is still on medium, where it should be? High would be very likely to cause such issues. 

I won't recommend a router that I haven't personally tested.

[MistaDialUp]

Thank you Keith really appriciate what you have done for me so far. Would you recommend bothering with other routers such as a TP-Link?

[KeithFrench]

Well, I think the only thing to do is for me to ask one of TalkTalk's support staff to pick your thread up and investigate the issue for you. I will do this now.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

[MistaDialUp]

Can't check logs it keeps booting me out got to page five in edge before getting kicked out