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Broadband help

For queries about your TalkTalk broadband service.

Router Problems

141144
First Timer
Private Message TalkTalk

on ‎16-08-2024 07:33 AM

Message 3 of 3

I've been having router problems for 2 days now. When I ask Alexa anything she is saying that she's having problems connecting to the Internet! I have a slow flashing amber light on the router. Last night I was without the Internet for 3/4 of an hour. I need an engineer to sort it!

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2 REPLIES 2

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎16-08-2024 09:20 AM

Message 1 of 3

This is possibly the same problem that had an engineer check it out yesterday?

 

https://community.talktalk.co.uk/t5/Broadband/Broadband-keeps-dropping/td-p/3057172

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎16-08-2024 08:19 AM

Message 2 of 3

Hi

 

Line tests are currently clear and the sync speed is correct with no errors showing.

 

Is the connection currently working for you at the moment ?

 

Thanks  

Karl. 

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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