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Broadband help

For queries about your TalkTalk broadband service.

Router Software Update

Traveller2
Chatterbox
Private Message

on ‎29-04-2022 03:21 PM

Message 6 of 6

Hello Karl,

Thanks for the tip.

My router status is saying "Sagemcom-FAST5364 needs software update". Could you please arrange for that.

Thanks.

Peter

Traveller2
Labels:
5 REPLIES 5

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Traveller2

on ‎02-05-2022 08:56 AM

Message 1 of 6

Hi Traveller2

 

That's great news, thanks for letting us know 🙂

 

Debbie

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Traveller2
Chatterbox
Private Message

on ‎30-04-2022 08:36 AM

Message 2 of 6

Good news. My router is up and running normally this morning. Thanks for everyone’s help

Traveller2

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎29-04-2022 07:35 PM

Message 3 of 6

Staff are unlikely to reply until after the weekend, @Traveller2.

 

Meanwhile, you can contact Talktalk directly here:

http://community.talktalk.co.uk/contactus

 

Gliwmaeden2, a fellow customer.
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Traveller2
Chatterbox
Private Message
In response to Karl-TalkTalk

on ‎29-04-2022 06:12 PM

Message 4 of 6

Hi Karl, sorry for delay in replying, but since the software update my router keeps dropping the internet connection. I see someone else has had the same issue after an update. Could you reset the router so it does not drop the internet connection? Thanks,  Peter 

Traveller2
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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎29-04-2022 03:43 PM

Message 5 of 6

Hi

 

Your router should now be updated.

 

Thanks  

Karl. 

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