Router blocking access to VPN

[JPC2022]

I have previously used TalkTalk for 18 months with no issues connecting to my workplace VPN. My entire family have in the last 2 weeks lost access to VPN with their respective employers. The TalkTalk router has been checked by my work place and they found no issues on their end and suggested that I try connecting remotely from another location instead just to test the system. Bingo, connected right away using routers from competitors of TalkTalk, so my issue is that it would seem that the Sagemcom CS 50001 Device: FAST 5364-3 T8 is blocking access to workplace VPN. Please could you find a quick resolution to this issue so we can continue to work! thanks in advance, 

[Karl-TalkTalk]

Hi
 

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl

[mareare]

HI

I am new at TalkTalk. I am trying to found out answer to your supportcase

ROUTER BLOCKING ACCESS TO VPN

https://community.talktalk.co.uk/t5/Broadband/Router-blocking-access-to-VPN/td-p/2886526

But cant find in in the thread.

Br

Mikael Areschoug

[Chris-TalkTalk]

Hi robhansel,

Please start your own thread and we'll be happy to help

Chris

[robhansel]

Hi, I am experiencing the same issue and despite making a over a weeks worth of calls to the call centres and trying to make a complaint am no further forward, does anyone know a quick resolution to this issue otherwise I am moving providers....

[robhansel]

hi, I have exactly the same issue with my router and despite a weeks worth of calls to the call centre and trying to make a complaint I am no further forward and looking to leave Talk Talk unless they resolve it very quickly, can anyone here advise a resolution to this issue

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[JPC2022]

Wow Karl, you've fixed it, thank you! wish I'd contacted you sooner😁

[Karl-TalkTalk]

Hi

I've made a change to the router, try the VPN connection now.

Thanks  

Karl. 

[JPC2022]

Thanks Karl, I uploaded the requested information earlier this morning following your message.

[Karl-TalkTalk]

Hi

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

Thanks  

Karl.