Router no longer supported
on 03-04-2025 11:54 PM
Message 7 of 7
Good evening,
I had an e-mail a few weeks ago advising me that TalkTalk will no longer be supporting my router, could I have some advice as where I can get a router that will be supported.
Thanks
janet.
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6 REPLIES 6
on 10-04-2025 07:17 AM
Message 1 of 7
Hi @wJanet1
That's great, thanks for letting us know.
In regards to the router logs, this has been raised to our Devices Team as a bug with the current firmware version.
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on 09-04-2025 11:32 PM
Message 2 of 7
Hi Karl,
Yes, thanks I received it and it's working well, just a question, how do i view the system logs, I did find it but its greyed out so can't view the log.
Thanks
wjanet1.
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on 09-04-2025 11:48 AM
Message 3 of 7
Hi
Has the new router arrived, is all ok now ?
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 04-04-2025 01:52 PM
Message 4 of 7
Hi
A new router is on the way to you.
Regards,
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 04-04-2025 01:44 PM
Message 5 of 7
Hi Debbie,
Thanks for your message, yes please would like it replaced.
Thanks
wJanet1
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on 04-04-2025 06:27 AM
Message 6 of 7
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