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Broadband help

For queries about your TalkTalk broadband service.

Router problems

Paulinehawkins
First Timer
Private Message TalkTalk

on ‎04-02-2024 08:15 PM

Message 3 of 3

I have bein having router problems for the last 6 months it's not connecting when we down stairs or up stairs I am.having to switch it off at wall & reset the router thernothing around the router or close by it that can cause any problems & gets to hot

Pauline hawkins
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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎05-02-2024 07:04 AM

Message 1 of 3

Hi Pauline

 

I've a new router on the way to you, see if this helps.

 

Regards,

Karl. 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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ferguson
Community Star
Private Message TalkTalk

on ‎04-02-2024 08:22 PM

Message 2 of 3

When you say "not connecting" do you mean to the internet generally, or to your wireless devices? What are the lights on the router showing when this happens? Which make and model is it?

 

Subject to that, this has been flagged up to the support team here for you and they will respond as soon as they can when they are back online tomorrow. 

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