on 24-09-2021 01:54 PM
After at least a week or so of slow speeds I ran a speed check yesterday and today on my line and got the result below. Since the guaranteed line speed is 54mb can you please check the line for me please?
15-10-2021 12:10 PM - edited 15-10-2021 12:16 PM
My instruction from the first visit still stands. This is not a new problem. It's a continuation of the initial problem.
I've not done anything to make it worse.
It annoys me that TalkTalk are more interested in some measly process to ensure that costs get pushed on to me rather than fix the issue. All I've seen Talktalk so far is, "wait and see" with no explanation as to what is going on.
on 15-10-2021 11:45 AM
If you'd like me to arrange the engineer visit can confirm:
15-10-2021 11:41 AM - edited 15-10-2021 11:44 AM
Chris, I still want TalkTalk to fix the problem. Why would that have changed? How you choose to do this is beyond my knowledge. You do what you know best?
on 15-10-2021 11:18 AM
15-10-2021 11:10 AM - edited 15-10-2021 11:11 AM
I'd like you to fix the issue I raised please. I don't understand how waiting will help, since the "fix" actually made it worse. and nothing has settled down in the last 48 hours.
on 15-10-2021 09:47 AM
Sorry to hear that it's no better
I've run the line test again and it's still showing clear
The speed to your router at the moment is actually 30.7Mbps, there was a profile change in the early hours of the morning
Would you like us to arrange another engineer now or would you like to leave it over the weekend to see if there's any improvement?
15-10-2021 08:41 AM - edited 15-10-2021 09:15 AM
It's no better guys. It's actually worse than before "the fix"
1) I've used the Talktalk line checker and it seems to think I still have a fault, I thought you said it had cleared?
2) I don't understand how "the speed to my router" can stay the same, after the fix, but the "speed to my device" has dropped significantly since nothing has changed between the router and device.
on 14-10-2021 10:59 AM
on 14-10-2021 08:40 AM
The connection looks stable now so could you switch your router off and leave it off for at least 30 minutes then switch back on and retest. If the speed doesn't improve we'll arrange another engineer visit
on 14-10-2021 08:28 AM
Well I would like you to fix the problem please. I now have a slower speed than when I reported the issue.
I'm also interested why your system thinks I got 40MB yesterday? It performed no where near that for the majority of the day.
on 14-10-2021 06:32 AM
13-10-2021 05:08 PM - edited 13-10-2021 10:42 PM
Thanks for monitoring this thread. Back on line for c30 minutes Not good though..... 8Mb download.
9:37 LOST CONNECTION AGAIN.
9:55 Connection returned.
on 13-10-2021 03:35 PM
Could you monitor this evening and let us know tomorrow how you get on. Hopefully it should settle down but if not then unfortunately we'll have to arrange another engineer visit, apologies for any inconvenience
13-10-2021 03:22 PM - edited 13-10-2021 03:27 PM
Thanks for the quick response. Good news about the fault, but I currently have no connection. This is the 3rd time it's dropped since the "fix".
Been out for 10 minutes at the moment. Really awkward as I'm trying to work from home.
on 13-10-2021 01:31 PM
The loop fault appears to be fixed as the line test is now passing. DLM will monitor the connection over the next few days and hopefully move you to a faster line profile as the line stats should be better following the repair
If speeds fall below the minimum guaranteed speed then we can log this out to Openreach for investigation, but it's correct that slow speeds aren't covered by Auto compensation
13-10-2021 01:04 PM - edited 13-10-2021 01:21 PM
I thought it would be instantaneous? As in, fix the problem and the speed increases.
Could you explain why it would take time and confirm if there is still a loop fault showing on my line please?
Also, am I right in thinking that Talktalk Speed guarantee only enables someone to leave the service, rather than any financial repayment?
on 13-10-2021 12:24 PM
on 13-10-2021 12:07 PM
Engineer has been and replaced the front/backplate of my phone socket. Router was down for 30 minutes. Speed does not seem to have improved. Still under 40 on the TalkTalk test and under 30 on the Ookla.
on 11-10-2021 10:27 AM