Talktalk wifi box and engineer appointment

[FrankieH]

Hi since I have moved into my new property my internet just keeps buffering every day! I had an engineer come out yesterday who done some works and said it should be working okay as he changed the wires etc but if it doesn’t he suggests getting a new box 

It was okay since he left now this morning the same thing is happening just keeps flashing amber then white so I’m guessing I need to try get a new box now like he suggested how do I go around doing this and is there a charge 

[Karl-TalkTalk]

No Problem 🙂

Karl 

[FrankieH]

Okay thank you 

[Karl-TalkTalk]

Hi

I'll get a router out to you, and if the drops continue then we can escalate back to Openreach.

Thanks  

Karl. 

[FrankieH]

Hi 

not good we didn’t have internet for most of the evening last night it just still keeps going on and off the engineer said to message again about the box and try that and if that doesn’t work I will need another appointment 

[Debbie-TalkTalk]

Hi FrankieH

How are you getting on following the engineer visit?

Thanks

Debbie

[Debbie-TalkTalk]

Hi FrankieH

I'm sorry to hear this and I will take another look. 

I can see that an Openreach engineer visit has been arranged for 25/10 AM (8am - 1pm)

Thanks

[FrankieH]

Hi no I have not yet been able to 

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay. Can I just confirm, have you now been able to connect since your last post?

Thanks

[FrankieH]

Hi!

i don’t currently have a home phone connected to test the line I have never had one 

[Chris-TalkTalk]

Hi FrankieH,

The line test is passing, are you experiencing any problems with your telephone service, any noise on the line?

Chris