on 19-03-2020 09:18 PM
I know this has been posted before but I am trying to work from home and cannot get VPN connection. I have the DSL-3782 model router. I have spoken to 6 people so far ( 3 of them jsut dropped off) and the last one has just told me that Talk Talk do not support VPNs so there is nothing that can be done.
Can someone please advise if a change of router has worked for you ?
on 20-03-2020 09:14 AM
Thanks for the additional information, we will feed this back to our Products Team.
Please let us know how the connection compares with the replacement router.
on 20-03-2020 08:59 AM
I am using Cisco Anyconnect.
It connects ok- or it looks like it does, but then I cannot access any of the information.
Also it is intermittent in that some days it has worked fine, others not at ll
on 20-03-2020 08:31 AM
Thank you. I have ordered the replacement router, please allow 24-48hrs for this to arrive.
Could you also confirm the below information.
Can you tell me that happens when you try to connect to VPN - any errors etc. Does the connection succeed but then you cannot browse etc or is the connection refused ?
What VPN software are you using - Cisco Anyconnect etc , Microsoft Remote Desktop etc.
on 20-03-2020 06:48 AM
Apologies for this.
I can send you a replacement HG633 router.
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated.