What is the minimum guaranteed speed for Fibre 65?

[Qwghlm]

I normally get around the 45Mbps from my Fibre 65, recently I have had a lot of problems with intermittent broadband connection, which is normally sorted out by Openreach using new wires to to local junction box.

The last time was about two weeks ago and it was back up to a consistent 45Mbps.

I have just tried to stream a video and it stated not enough speed.

Checking on the PC it's down to 22Mbps, this is normally a precursor of the same old intermittent connection problem yet again, (about 10 in the last 2 years).

What is the minimum guaranteed speed, because when I run a speed test it tells me I'm getting 24Mbps with a guaranteed minimum of 17Mbps?

This cannot be correct that the minimum is 17Mbps when I am paying for a service that states 65Mbps.

[Qwghlm]

Back to Karl then,

As the BT link shows my line is capable of 40 to 58Mbps, why are you suddenly telling me it's 17 to 22, because you didn't say this when I upgraded to Fibre 65, otherwise I would not have bothered.

You gave me a an over 40Mbps figure which agrees with the BT site information which states 40 to 58

My previous post states that you said over 40Mbps, before I even new about the BT site, so you must have used that process when you originally quoted me.

So now, I want TalkTalk to change my "Expected" from 17-22 to 40-58 in order that I get some help when I have an obvious problem.

[Qwghlm]

That's an interesting site.

If I look at the VDSL "impacted" it says 58Mbps high, 40Mbps low

[AllyM]

@Qwghlm ,

It does seem very strange that you say you normally get about 45Mbps when TalkTalk seem to think the estimated speed for your line is 17 to 21Mbps. It is also odd that they even sold you the Fibre65 service if those were their estimates at the time.

What estimates do you get if you put your address in the BT checker here: BT Broadband (btwholesale.com)

[martswain]

@Qwghlm the maximum speed on Fibre 35 is 40/10

If you downgrade then those caps will apply to your line.

[Chris-TalkTalk]

HI Qwghlm,

Glad to hear that your speed has improved following the reboot, thanks for letting us know 

Chris

[Qwghlm]

Now this is very interesting, just turned the router off and back on and let it reset.

Just checked and it's back up to 46.3 Mbps

So hows that fit in with what Karl said?

My line is capable of above 40Mbps and I've a feeling that I wouldn't get 38Mbps, (which is the Fibre 35 max), on Fibre 35 either.

[Qwghlm]

How was I consistently getting above 45Mbps then?

And 17-22 was not the speed TT stated when I asked about Fibre 65, they stated 40Mbps which was achieved, and which I am happy with.

Something has changed to half it.

[martswain]

@Qwghlm  the speed depends on the length and quality of your line.

There is NO global minimum speed for either Fibre 35 or 65, each line in the UK will have their own individual characteristics.

You are not understanding the products and technology correctly.

You are on the wrong product.

@Karl-TalkTalk has given you the MGALS for your line so you should call TT and move to Fibre 35 as your line can never support anything above 40/10 which are the maximum speeds on Fibre 35.

[Qwghlm]

So if I get 22Mbps and the Fibre 65 states an average of 67Mbps, others are getting 112<bps.

That is clearly nonsense, so please give me a link to the TalkTalk page where it clearly specifies what download/upload speed to expect from Fibre 65.

It also does not explain why I get a consistent 45Mbps when the line is OK, and it only drops to that level when there is a problem between my home and the junction box.

As an extra, what would the minimum speed be if I were to downgrade to Fibre 35 seeing as that says 38Mbps.

Would it still be 17-21Mbps by any chance? 

[Karl-TalkTalk]

Hi

your line is in sync at 22mb.  The esimated speed fornyour line is 17-21mb with a minimum guaranteed speed of 17mb, so your line is performing as it should.

Thanks  

Karl.