For queries about your TalkTalk broadband service.
on 13-03-2023 12:35 PM
Hi On Sunday I lost my internet connection, router flashing amber , tried turning off,reset and everything else nothing worked so phoned this morning for over an hour, line checked all fine so has organised an engineer , having read the forums all say its the router so borrowed my brothers and the internet works fine. why cant I just get a new router with out the engineer? Thanks
Any Help gratefully received
on 06-04-2023 09:24 AM
Hi
glad the team were able to help.
Regards,
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 06-04-2023 09:07 AM
Morning Debbie
New router came very quickly, swapped over worked straight away, been up and running great now for a couple of weeks so problem solved old one sent back.
Many thanks to you and the team for sorting everything out
Cheers
Keith
on 15-03-2023 02:19 PM
No problem 🙂
Chris, Community Team
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on 15-03-2023 02:18 PM
Ok Thanks again for all your help
on 15-03-2023 02:14 PM
The new TV box is only currently available for Future Fibre customers. The following two help articles give some information
Compare our TalkTalk TV Boxes - TalkTalk Help & Support
About the TalkTalk TV Hub - TalkTalk Help & Support
Hope this helps
Chris
Chris, Community Team
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on 15-03-2023 01:42 PM
Is it much better than the old type i have and if so if i wanted to upgrade would i have to buy it? Thanks
on 15-03-2023 01:33 PM
No problem. What do you want to know about the new TV box?
Chris
Chris, Community Team
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on 15-03-2023 01:28 PM
Thank you Chris help much appreciated just can i ask again about the new tv box please
on 15-03-2023 12:59 PM
OK, I've cancelled the appointment, please let us know if you experience any further problems
Chris
Chris, Community Team
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on 15-03-2023 12:53 PM
I'll cancel it now
Thanks
Chris
Chris, Community Team
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on 15-03-2023 12:22 PM
Hi Could you please let me know when the engineer has been cancelled Thanks
15-03-2023 11:33 AM - edited 15-03-2023 12:20 PM
OK Chris all done thanks for patience.😁
on 15-03-2023 11:23 AM
If you don't have a password you can either set one up or choose the I don't have a password option and provide the alternative information requested
Chris
Chris, Community Team
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on 15-03-2023 11:14 AM
I do not have a phone password
on 15-03-2023 10:48 AM
OK Keith, I've sent you a PM to confirm some details then I'll cancel the engineer
Chris
Chris, Community Team
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15-03-2023 10:38 AM - edited 15-03-2023 10:42 AM
Hi Chris
The router has just this minute turned up, connected and up and running all working OK. So if you could cancel the engineer pleasethat would be great.
Cheers Keith
Brother can have his back when he comes back from being away LOL
Can I ask a quick question please is the new tv box better than the old one and if I wanted to swap would I have to buy it? Thanks
on 15-03-2023 10:08 AM
Hi Keith,
If it's working OK with the other router then it's probably safe to cancel the engineer visit but it's up to you. If you'd like me to cancel the engineer visit just let me know and I'll confirm some details with you
Chris
Chris, Community Team
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on 15-03-2023 09:35 AM
Hi Chris
I have got an engineer coming out tomorrow between 3 pm and 6 pm because originally I phoned the call center to explain that the router had broken but they would not believe me so after over an hour on the phone doing line tests and checks this is the only thing they would do. At the moment I am still using my brothers router and everything has been OK for the last 48 hours. As you and Deddie have sorted a new router do you think I should cancel the engineer as I don't believe he will be needed and I may be charged?
Many Thanks for all your help
Keith
on 15-03-2023 09:02 AM
Hi Keith,
The router has been dispatched, you should receive it either today or tomorrow
Chris
Chris, Community Team
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on 15-03-2023 08:44 AM
Morning Debbie
Yesterday On my account it had router delivery pending, today there is nothing on my account can you tell me please if the router is still coming? Many Thanks Keith