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Broadband help

For queries about your TalkTalk broadband service.

broken router

keith94darklord!
Conversation Starter
Private Message
Message 28 of 28

Hi On Sunday I lost my internet connection, router flashing amber , tried turning off,reset and everything else nothing worked so phoned this morning for over an hour, line checked all fine so has organised an engineer , having read the forums all say its the router so borrowed my brothers and the internet works fine. why cant I just get a new router with out the engineer? Thanks

Any Help gratefully received 

keefyboy
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27 REPLIES 27

Message 1 of 28

Hi

 

glad the team were able to help.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 2 of 28

Morning Debbie 

New router came very quickly, swapped over worked straight away, been up and running great now for a couple of weeks so problem solved old one sent back.

Many thanks to you and the team for sorting everything out

Cheers

Keith

 

keefyboy
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Message 3 of 28
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Message 4 of 28

Ok Thanks again for all your help

 

keefyboy
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Message 5 of 28

The new TV box is only currently available for Future Fibre customers. The following two help articles give some information 

 

Compare our TalkTalk TV Boxes - TalkTalk Help & Support

About the TalkTalk TV Hub - TalkTalk Help & Support

 

Hope this helps

Chris

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Message 6 of 28

Is it much better than the old type i have and if so if i wanted to upgrade would i have to buy it? Thanks

keefyboy
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Message 7 of 28

No problem. What do you want to know about the new TV box?

Chris

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Message 8 of 28

Thank you Chris help much appreciated  just can i ask again about the new tv box please

keefyboy
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Message 9 of 28

OK, I've cancelled the appointment, please let us know if you experience any further problems


Chris

Message 10 of 28

I'll cancel it now

 

Thanks

Chris

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Message 11 of 28

Hi Could you please let me know when the engineer has been cancelled  Thanks

 

keefyboy
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Message 12 of 28

OK Chris all done thanks for patience.😁 

keefyboy
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Message 13 of 28

If you don't have a password you can either set one up or choose the I don't have a password option and provide the alternative information requested


Chris

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Message 14 of 28

I do not have a phone password

 

keefyboy
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Message 15 of 28

OK Keith, I've sent you a PM to confirm some details then I'll cancel the engineer 

 

Chris

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Message 16 of 28

Hi Chris

The router has just this minute turned up, connected and up and running all working OK. So if you could cancel the engineer pleasethat would be great.

 

Cheers Keith

Brother can have his back when he comes back from being away LOL

Can I ask a quick question please is the new tv box better than the old one and if I wanted to swap would I have to buy it? Thanks

keefyboy
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Message 17 of 28

Hi Keith,

 

If it's working OK with the other router then it's probably safe to cancel the engineer visit but it's up to you. If you'd like me to cancel the engineer visit just let me know and I'll confirm some details with you

Chris

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Message 18 of 28

Hi Chris 

I have got an engineer coming out tomorrow between 3 pm and 6 pm because originally I phoned the call center to explain that the router had broken but they would not believe me so after over an hour on the phone doing line tests and checks this is the only thing they would do.  At the moment I am still using my brothers router and everything has been OK for the last 48 hours. As you and Deddie have sorted a new router do you think I should cancel the engineer as I don't believe he will be needed and I may be charged?

Many Thanks for all your help

Keith 

keefyboy
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Message 19 of 28

Hi Keith,


The router has been dispatched, you should receive it either today or tomorrow

 

Chris

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Message 20 of 28

Morning Debbie 

Yesterday On my account it had router delivery pending, today there is nothing on my account can you tell me please if the router is still coming?  Many Thanks Keith

keefyboy
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