broken router

[keith94darklord!]

Hi On Sunday I lost my internet connection, router flashing amber , tried turning off,reset and everything else nothing worked so phoned this morning for over an hour, line checked all fine so has organised an engineer , having read the forums all say its the router so borrowed my brothers and the internet works fine. why cant I just get a new router with out the engineer? Thanks

Any Help gratefully received 

[Karl-TalkTalk]

Hi

glad the team were able to help.

Regards,

Karl. 

[keith94darklord!]

Morning Debbie 

New router came very quickly, swapped over worked straight away, been up and running great now for a couple of weeks so problem solved old one sent back.

Many thanks to you and the team for sorting everything out

Cheers

Keith

[Chris-TalkTalk]

No problem 🙂

[keith94darklord!]

Ok Thanks again for all your help

[Chris-TalkTalk]

The new TV box is only currently available for Future Fibre customers. The following two help articles give some information 

Compare our TalkTalk TV Boxes - TalkTalk Help & Support

About the TalkTalk TV Hub - TalkTalk Help & Support

Hope this helps

Chris

[keith94darklord!]

Is it much better than the old type i have and if so if i wanted to upgrade would i have to buy it? Thanks

[Chris-TalkTalk]

No problem. What do you want to know about the new TV box?

Chris

[keith94darklord!]

Thank you Chris help much appreciated  just can i ask again about the new tv box please

[Chris-TalkTalk]

OK, I've cancelled the appointment, please let us know if you experience any further problems

Chris

[Chris-TalkTalk]

I'll cancel it now

Thanks

Chris

[keith94darklord!]

Hi Could you please let me know when the engineer has been cancelled  Thanks

[keith94darklord!]

OK Chris all done thanks for patience.😁 

[Chris-TalkTalk]

If you don't have a password you can either set one up or choose the I don't have a password option and provide the alternative information requested

Chris

[keith94darklord!]

I do not have a phone password

[Chris-TalkTalk]

OK Keith, I've sent you a PM to confirm some details then I'll cancel the engineer 

Chris

[keith94darklord!]

Hi Chris

The router has just this minute turned up, connected and up and running all working OK. So if you could cancel the engineer pleasethat would be great.

Cheers Keith

Brother can have his back when he comes back from being away LOL

Can I ask a quick question please is the new tv box better than the old one and if I wanted to swap would I have to buy it? Thanks

[Chris-TalkTalk]

Hi Keith,

If it's working OK with the other router then it's probably safe to cancel the engineer visit but it's up to you. If you'd like me to cancel the engineer visit just let me know and I'll confirm some details with you

Chris

[keith94darklord!]

Hi Chris 

I have got an engineer coming out tomorrow between 3 pm and 6 pm because originally I phoned the call center to explain that the router had broken but they would not believe me so after over an hour on the phone doing line tests and checks this is the only thing they would do.  At the moment I am still using my brothers router and everything has been OK for the last 48 hours. As you and Deddie have sorted a new router do you think I should cancel the engineer as I don't believe he will be needed and I may be charged?

Many Thanks for all your help

Keith 

[Chris-TalkTalk]

Hi Keith,

The router has been dispatched, you should receive it either today or tomorrow

Chris

[keith94darklord!]

Morning Debbie 

Yesterday On my account it had router delivery pending, today there is nothing on my account can you tell me please if the router is still coming?  Many Thanks Keith