internet breaking

[mrpotatogod]

Hi, My internet has been breaking from yesterday morning. Every half hour the router gets the yellow flashing light and internet stops working. After 5 minutes the light goes green again and the internet is fine. 

Its difficult to have conference calls when your connection keeps dropping all the time

Can you investigate please.

ps. I have tried restarting the router and connecting it to a test socket but did not help.

Thank you

[Gliwmaeden2]

@mrpotatogod, please NEVER display your personal information details on the open forum pages of the forum!

I have removed your mobile number from your previous post.

The whole world could have read it and you could end up with more Spam texts and scammers contacting you than you might already get!

The place for details is in your Personal Information area. Go via your avatar/name; settings and the drop down menu. 

Additional information can go in Private Notes, at the end of that section. SAVE CHANGES. 

[mrpotatogod]

Hi, I confirm all above. Its XXXXXX

PHONE NUMBER REMOVED FOR SECURITY REASONS!

[Chris-TalkTalk]

Ok. If you'd like to go ahead with the engineer visit can you confirm:

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
• Confirm your mobile number

Thanks

Chris

[mrpotatogod]

Hi Chris, Please do, I need this to finally start working properly. Thank you.

[Chris-TalkTalk]

OK. if you've tested at the test socket then we can arrange and engineer visit to investigate further. If you'd like us to do this please us know and we'll confirm some details with you

Chris

[mrpotatogod]

Hi Chris,

I dont have a telephone connected so I would not know.

[Chris-TalkTalk]

Hi mrpotatogod,

I'm sorry to hear that you're experiencing problems with your service. Line test is passing but I can see that there have been a lot of disconnections over the last few days. Are you experiencing any problems with your telephone service, is there any noise on the line?

Chris

[mrpotatogod]

Thank you Keith I appreciate it. I really need a stable internet connection for my work and at this point it is unusable and I need to use my cellular data.

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.