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Broadband help

For queries about your TalkTalk broadband service.

wifi router

maggsrhinwood29
First Timer
Private Message

on ‎12-03-2023 11:05 PM

Message 4 of 4

my wifi router is playing up cannot connect to websites on my phone is this just me or is anyone else having this issue  #DG8041W-2.T5

 

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

on ‎17-03-2023 07:14 AM

Message 1 of 4

Hi maggsrhinwood29

 

How are you getting on?

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎13-03-2023 06:43 AM

Message 2 of 4

Hi maggsrhinwood29

 

I'm sorry to hear this.

 

Please can you power down your router for a full 30 minutes and then retest?

 

If you are still experiencing this issue then please can you log into My Account and check to see if HomeSafe/KidsSafe has been switched on.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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ferguson
Community Star
Private Message TalkTalk

on ‎12-03-2023 11:36 PM

Message 3 of 4

There are a whole host of reasons why this might happen. If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

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