Michelle has asked me to help you. Please can you try these basic steps:-
Hi Keith, thank you so much for responding. I completed the steps you mentioned, and, after a minute or so I can load web pages. I can't however send anything like email, or indeed a response to you in the Forum via the cabled PC! The router product is HUBBDG804WN if that means anything to you, I don't see any other router type name on the back of it. It's an old PC, so may just have to accept it's not up to the challenge.
Yes it is an old PC & XP is no longer supported, but that should not stop an Ethernet connection from working. What were the results of my questions 2 & 3? The number you quote is not a valid router make/model.
Thank you Keith, again. The router is Huawei DG8041W. There is a light on where the cable connects to the desktop. I also changed the port connection to the router. Under device driver, I uninstalled and rebooted the network adapter. The LAN is working correctly according to the network adapter settings. I
The next thing to check is the IP addressing information that the router has allocated to you. On your PC, please go to the command prompt & issue this command:-
and press the enter key. If you could take a screenshot of the output & include it in your reply, thanks.
Thanks for that, can you try this command in the command prompt as well:-
Wait for it to complete and go back to the command prompt, then get me a screenshot (PRT SCN key & paste into Paint, rather than a photo) of this output.
No worries, but in future to get a screenshot in XP (so much easier in Windows 7 or 10) you press the <PRT SCN> key on your Windows keyboard which copies the whole of the Desktop as an image on to the clipboard. Then you can paste that into Windows Paint or Microsoft Word etc if you have them on your XP PC & then save them, The difference in quality will always be far superior than a photo.
OK back to your problem, it must be your PC, as that shows everything is working perfectly from the PC to Google.co.uk. What Internet Browser are you using, could you try a different one & see what happens then?
Hi Keith.I used Google Chrome on the desktop, and I also tried Firefox. Web pages do load, but I can't e.g. respond to you via Talk talk community forum on the desktop. Hence using a tablet to email and take screenshots. Would it be worth trying to delete / update a browser? The computer has 2GB RAM and the Intel Pentium processor is 2194 MHz, if any of that is relevant.
You can try another browser, but in the end, you will have to consider upgrading this PC as it could be very vulnerable to malware etc, even Windows 7 recently stopped being supported.
That's helpful Keith. Thank you so much for all your expertise, time and patience. Much appreciated!