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Patty55
First Timer
Private Message

on ‎20-09-2023 03:28 PM - last edited on ‎20-09-2023 03:31 PM by

Private Message

Message 4 of 4

Hi,

 

I posted a message about a week ago and have as yet received no reply. Can't say you provide good customer service.

I am an existing customer but I had to reregister as my partner who dealt with everything died very suddenly recently. I couldn't find the details of my account with you, so please find below information that might help you find my account and can you please reply this time!!

I hope to receive a reply this time

 

 

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3 REPLIES 3

Gliwmaeden2
Community Star
Private Message TalkTalk

‎21-09-2023 09:51 AM - edited ‎21-09-2023 10:31 AM

Message 1 of 4

@Patty55, to add your details where only you and staff can access them and for staff to identify your account go via your avatar/name; settings.

 

There's a Personal Information area there and private notes can be added at the end of that section. You must then SAVE CHANGES. 

 

Very important that no personal information details are ever displayed in the public thread, where spammers and scammers might pounce on the information. 

 

Any notification emails you receive related to the thread are from a No Reply address, so follow up on here unless staff ask you to Private Message them.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎21-09-2023 09:34 AM

Message 2 of 4

Hi @Patty55

 

Sorry for your loss.

 

Can you update your community profile with any account information preferably the landline number or add the full address to the private notes section of the profile

 

We can then start to help. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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fr8ys
Community Star
Private Message TalkTalk

on ‎20-09-2023 06:17 PM

Message 3 of 4

Hi,

 

You did receive a response from one of my fellow community stars, @Gondola @ asking for more information.

 

If you can reply to this thread with the information requested I'm sure someone will get back to you.

 

https://community.talktalk.co.uk/t5/Email/change-of-email-address/m-p/2989483

 

If you can add your personal information to the notes field in your profile it will speed things up.

 

Do not place personal details on the open forum. 

 

Thank you.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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