I upgraded to the Faster Fibre 67MB service in the summer and I've now given it a LOT of time to adjust but still only getting speeds of around 30MB download. (see attached speed test - just completed).
The router is the original one - D-Link DSL-3782 - from when I joined up a couple of years ago and, to my knowledge, it's never been upgraded.
Obviously, this isn't the levels I'm paying for so want to see what solutions are available please?
Are you doing the speed test from a wired or wireless device, it is always best to do them wired to get accurate results.
If you go to the Service Centre what does it show your measured speed as, if this shows as a much higher number than your speed test results are giving you then it would be worth switching the router off for over 30 minutes, then when you switch it back on it will start a new 'session' in the street cabinet, this can sometimes help it provide those higher speeds.
The TalkTalk staff on this community will also be able to help, they will hopefully be able to respond to this post within a working day or two.
I've run a test on the line which has detected a potential fault. Is the voice service ok with no noise on the line? Does your master socket have a test socket? If it does then would it be possible to connect the microfilter and router at the test socket please so we can re-run the line test again?