Some devices have no internet access

[aarontiger]

Hi,

I have 2 laptops that are connected via ethernet that will not connect to internet, this is a recent issue. All other devices (Google homes, chromecasts, server and desktop pc's all work fine.

I have factory reset the router and tried the laptops without anything else connected without any luck. The laptops work at other locations so it's not a end device issue. My router is the new wifihub

[Divsec]

Hi Aaron, welcome to the community your post has been flagged for assistance and you should hear soon, don't forget this is a holiday weekend so there may be some extra delay. Please check your community profile and add your landline phone number if necessary it is used to identify your account.

I suspect a firmware update will solve your issue but only the OCE team can implement this.

[OCE_Karl]

Hi Aaron

I've updated the router firmer, please retest.

Can you also check the ethernet cable and another port on the router.

Thanks

Karl. 

[aarontiger]

Hi,

Unfortunately this hasn't worked I get the following message on internet explorer.

"There was a temporary DBS error. Error Code: INET_E_RESOURCE_NOT_FOUND" this appears when trying to connect to any website.

Thanks

[Divsec]

Hi Aaron, nearly there. Two things to try, first reboot your router, then try Chrome rather than explorer

Let's know how it goes please

[aarontiger]

All is now working, thank you 🙂

[Divsec]

Great news, now go enjoy this fabulous weather😁

[OCE_Karl]

Glad it's all working now..... 

Karl.