Hi, myself and my partner are working from home and the internet is so slow. So we ran a service check and showed we are using too many video streaming items and suggested we move to fibre. I clicked upgrade and my account is now showing that i am on fibre but our internet is still really slow.
how long does it take for Fibre to take affect?
we have turned off all other devices or put them on aeroplane mode to help.
Then try once a 30 minute router reboot, leave the router switched of for 30 minutes.
The team here will also check your line for any faults.
Thanks for your post and I'll take a look now. I've run a test on the line which has detected a possible voice fault. Could I just confirm, are you experiencing any issues with the voice service such as no dial tone or noise on the line?
Line tests are showing a potential telephone fault so I've raised this to BT Openreach as a non-appointed task. We should receive an update within 72 hours so if you don't hear anything beforehand can you bump the thread on Monday and we'll check for updates
The notes advise that the engineer tried to call you but was unable to make contact. The engineer completed work on the line to resolve this fault (yesterday)
Are you still experiencing this fault?