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Who to contact when router fails to arrive?

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2 REPLIES 2
First Timer

Supposed to be going live tomorrow. I haven’t heard or received anything. Any ideas who I should contact please? Don’t know if I need to wait in all day or not? No phone line to be installed so not sure that an engineer needs to come to my home? Any advice would be much appreciated.

Community Star

Hi @Sbarksby ,

 

For one of the TalkTalk staff on this forum to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is to be provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post tomorrow.

 

You may get faster support from the live chat or by phoning up during opening hours.

Community Team - TT Staff

Hi Sbarksby,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks