Staff
Morning,
I'm sorry for the delay. Would it be possible to run a few wired speed tests please so we can see if this is solely related to the wireless connection. We can then offer more assistance once we know if the wired speeds are ok.
Thanks
Michelle
Is that it then? Just because I get a decent speed once in a while, I'm fixed!
Here's the speed at 15:37, sat in the same spot every time...not good is it, worth the money? Would be great if Talk Talk actually got in touch with me as their text states they would.
Chris I don't want my speed turned up, I'm quite happy with getting the max my area can get. I was coming from the point of view that it's very coincidental that the speed usually goes up after I start a complaint procedure and goes down not long after the honeymoon period of re-connection. At present the speed is good, however I question, will it be stable and when will I be making another frustrating call or posting here!
As much as I have good speed on some devices, my main ones are still suffering (12 Mbps on the Firestick). In order to solve this connection issue during a previous problem, an extender was sent out, this worked fine with the FS and extender getting on famously, but, it has now decided not to work.
Both router and extender have been turned off, reset and paired successfully whilst in the same room, take the extender to another room, but still within line of sight via windows and it no longer works!
TALK TALK, I've been a loyal customer since 2009, you're slowly losing me!
Staff
Chris, I appreciate your testing but the information you give does not reflect my experience and stress. In the real world of usage in my home, my firestick tells me that getting 4Mbps, no gaming or 4K for me! If I sit an inch away from the router I may well get something nearer to your best fit...but have never got 74...never!
I was sent out an extender and everything was great, this started to fail before the connection speed (an indicator that all was not well). I will try this again later after my day of work but too be blunt, you aren't giving me any hope, only repeating what is said via a phone call. My internet is connected to the socket after an engineer replaced both socket and router around 4-6 weeks ago!
It would be great for someone to recognise that there is a fault here with what I'm paying for and the home internals of the connection relationship are at their best due to the call out.
My limited experience tells me the one unknown here is the router, it may look good your end but as a sound engineer, I'm of the mind that what goes in, doesn't necessarily come out the same!
I'm also questioning if any bottlenecking is taking place or is it a coincidence that I have now improved speeds around the same time someone is looking at my connection at the start of the day? Do you have the power to turn up the speed, or is that a crazy notion!?
8.43 a.m. Whilst sat next to the router.
Staff
7.30 a.m.
7.54 a.m.
50 Mbps poor! It averages as the best I've ever got! Still pay the same as others who get more though!
Just did a speed test seeing as I was momentarily connected, went to upload the screen grab but had to resort to tethering to my phone instead to finish off the message.
Surely an intermittent problem with the router, considering the light is white, then flashing orange, then white etc. Why do I have to be made to feel like it's an internal fault my end....the power cable! Really?
