on 01-06-2018 01:28 PM - last edited on 01-06-2018 03:38 PM by anker
I finished chatting with somebody on the webchat about 2 hours ago.
I asked for username and password to connect/use my own router to access internet.
The person to whom i talked said it will send me a "supermail" (their words) with all the details regarding this issue. I'm still waiting. Personally i think he/she was taking the pi**.
I previously been with EE/Plusnet. I am using the same setup. I even gave the talk-talk crappy router a chance. It keeps loosing sync. So it is definetelly the router's fault.
With the other providers i have used a Linksys EA6900 and a separate modem with no issues. Never. Perfect connection.
Can someone help me out with those details? Please.
I know the user is my landline phone number Removed forSecurity @talktalk.net. But i don't know the password. And no. It won't connect if i set the router to Automatic. It needs to be set to PPPoE.
P.S. I am a I.T. engineer. So please stop asking lame questions like adaptors, filters, cables, master socket and stuff.
Thank you and i wait for you help.
on 01-06-2018 04:43 PM
Have you read what I posted earlier? What router are you using?
Yes and it is not the answer.
Have you read mine? I wrote there what router i am using. Or better... the router i want to use.
on 01-06-2018 04:26 PM
I wasn't hijacking anything as currently I don't have the issue (although this time next week when I try myself that may change).
I was merely sharing the information that was given to me on this subject in the hope it might have been helpful.
01-06-2018 04:24 PM - edited 01-06-2018 04:26 PM
That link relates to ADSL routers. It is neither PPPoE nor PPPoA for fibre, it is IPoE with automatic login.
No it is not. It does not work. Tried two different routers. NOPE. That automatic crap only works with the crappy router talk-talk provided. That's it.
on 01-06-2018 04:22 PM
Thank for the answer. I know that guide. I've read it, conformed with it, still nothing.
I had fibre broadband with the other two providers. PPPoE.
I've asked for the password first time a few days back. That person gave me one which does not work. Probably some random stuff also to shut me up.
01-06-2018 04:13 PM - edited 01-06-2018 04:14 PM
@ferguson I haven't tried it yet, as I'm on a business trip until the end of next week and the router only arrived at home yesterday.
I asked the webchat just for reference as I was already talking to them (their not being able to connect to my second HG633 even after a factory reset was the final straw in my investing in my own kit).
I have other reference and information in setting it up - from what I can gather it does sort automatic logging in.
on 01-06-2018 03:53 PM
@DarrenHill You could try searching across the community for your particular router, it may be that others have posted successful details already. Otherwise start your own topic. TalkTalk are no different from any other major ISP in offering direct support for their routers only.
01-06-2018 03:47 PM - edited 01-06-2018 03:49 PM
Hmm, that was the reference and info given to me last week by one of the webchat minions on this very subject for when I do this next weekend.
I guess I really should know better than to believe them by now...
01-06-2018 02:52 PM - edited 01-06-2018 03:02 PM
See the link below for details of non-ISP router set-up config - you usually shouldn't need either username or password as it should identify via the number linked to your line. But if your router insists on it there's an automated phone number in the link that should give it to you.
I'm interested to know the outcome myself, as I have a Fritz!box waiting for me at home to set up once I return from my current business trip, as I've had enough of the cheap HG/DL crap and want something fit for purpose.
BTW it's PPPoA for fibre, not PPPoE. The latter is for ADSL (copper wire) standard broadband, Talktalk uses VDSL for their fibre broadband.