on 05-10-2020 08:58 PM
Hi my internet speed has been dropping in and out for a couple of weeks now. My current speed at its lowest is 3.12mbps download and 5.64 upload. I am on faster fibre with Superboost thingy! Should be around 75/80mbps. We had a brand new router from talk talk last year and a bt engineer came and rewired the lot last year so everything except the modem is new.
I have rebooted both modem and router and followed all the plug this here troubleshooting instructions. Today I’ve been on hold to talk talk for an hour and 17 mins eventually talking to someone who kept insisting on doing a line test, despite me telling her the dsl light wasn’t on, she took my mobile in case we got cut Off. We did and she never called back.
personally I think my modem needs replacing it is a very old one? Can someone who works for TalkTalk help with this please. My modem is a bt Openreach eci made in 2013. Photos attached.
on 07-10-2020 11:22 AM
on 06-10-2020 11:02 AM
I’ve removed it and WiFi appears to be working and speed test speed is good so far. Will keep running them through the day. Thanks for advice fingers crossed Removing this unnecessary item was the issue.
06-10-2020 10:31 AM - edited 06-10-2020 10:32 AM
Which TalkTalk router do you have?
you should be able to plug your dsl cable directly into theTalkTalk Router instead of the ECI MODEM.
Talk Talk routers have a built in modem.