Get expert support with your Fibre connection.
on 06-05-2024 11:44 AM
I have had the Huawei HG633 router for nearly 10 years. Whilst the fibre broaband speed coming into the house meets what Talk Talk guarantee, I experience WiFi inconsistency most days, with devices dropping connection, which requires frequent reboots of the old router to re-establish the WiFi connection.
I can see you offer a superior router to your new customers. As a customer of almost 18 years standing, could my old router please be upgraded? Thank you.
DP
on 30-07-2024 11:03 AM
I am waiting on the customer to see if he has a dual-band phone that can run a WiFi analyser, as I need to monitor the backhaul network from the 5464.
Keith
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on 29-07-2024 04:33 PM
Hi @delypo
Thanks for the files, they'll be perfect. I will look at them tomorrow & get back to you.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 29-07-2024 04:25 PM - last edited on 29-07-2024 04:28 PM by KeithFrench
For attention of @KeithFrench
on 29-07-2024 10:39 AM
Hi @delypo
Apologies, our Devices Team have paused the firmware updates for the moment.
As soon as the firmware update starts again then I can update your router firmware.
on 29-07-2024 09:47 AM
on 29-07-2024 09:28 AM
Hi @delypo
I am still trying to find out what firmware your router needs to be on, to support the new F266 V2. Hopefully, I will have an answer for you very shortly now.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 25-07-2024 10:39 AM
@KeithFrench I have just pm'd you with the screenshots and info requested.
on 25-07-2024 10:05 AM
Hi @delypo
I have never seen this 266, as you say it must be a new one. Does the documentation give a lights guide & if so what is it? What happens if you log into the router and go into Manage Advanced settings, then click on the gear icon for either the 2.4GHz or 5GHz bands. Then click on the Wi-Fi Mesh tab and the Overview and Extender sub-tabs. Please can you get me screenshots of these?
@Michelle-TalkTalk - I am going to PM you about this.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 25-07-2024 09:07 AM
@Michelle-TalkTalk I've just watched the light sequence again. It actually turns from solid blue to intermittent flashing between blue and green, then changes to flashing orange for quite a while, then a brief solid green, to solid blue. All this takes about 3 minutes.
on 25-07-2024 08:49 AM
on 25-07-2024 08:47 AM
@Michelle-TalkTalk each time the connection drops the status light starts flashing blue, then flashing green, then flashes orange until it becomes solid orange followed by solid blue again once reconnected.
How do I establish the FW version please?
@KeithFrench thank you, but this particular version I have received (I'm assuming it maybe an updated one?) definitely only has one status light underneath. I will see if I can post a photo shortly.
on 25-07-2024 08:40 AM
on 25-07-2024 08:39 AM
Yes I will be able to help later this morning. However, there are three lights on the 266, not one. Please can you recheck them?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 25-07-2024 08:34 AM
Hi @delypo
I'm sorry to hear this. Does the light change on the booster when this happens please? What version of FW is currently showing on the booster?
Thanks
Michelle
on 24-07-2024 07:25 PM
@Debbie-TalkTalk I am grateful to have received the Sagemcom F@st 266 UK V2 WiFi Booster this week thank you. However, whilst I have successfully paired it with my Sagemcom WiFi Hub 2 Fast 5464 Router (and on doing so achieve a steady blue status light on the Booster) within two and a half minutes the connection drops. It reconnects after a couple of minutes but then crashes again a couple of minutes later. This pattern keeps repeating itself over and over regardless of whether the Booster is in the same room as the Router or if it is placed in an adjacent room.
I have tried rebooting both the Router and the Booster and also used the 'pin' reset button on the Booster and paired it to the router again. All to no avail.
Can you or @KeithFrench offer help?
on 10-06-2024 07:16 AM
Morning,
I'm really sorry for the delay. It's looking like it might be the end of July before we can send the adapters.
Michelle
on 08-06-2024 11:19 AM
Thank you for taking the time to post a reply detailing the issue you too are experiencing. Will wait to hear from @Debbie-TalkTalk in the week hopefully with a more positive update.
08-06-2024 09:10 AM - edited 08-06-2024 09:11 AM
@delypo, staff are away till Monday.
However, I needed to ask them about wifi reach too, and was told there wouldn't be any available for several weeks - possibly the end of July, if we're lucky.
So not just s few days.
I find myself wondering about supply chain issues, what with Red Sea troubles etc, but don't actually know where the extenders will be coming from!
on 08-06-2024 08:04 AM
Good morning @Debbie-TalkTalk
Do you have any better news for me on the supply of the Wi-Fi extender offered? Our WiFi signal continues to struggle around the home on devices restricted to the 2.4ghz network.
on 29-05-2024 10:42 AM
Hi delypo
Our warehouse team have now advised that we're unable to send any extenders or boosts at the moment, we're sorry, but the team are working to get this sorted out as soon as we can.