Get expert support with your Fibre connection.
on 06-05-2024 11:44 AM
I have had the Huawei HG633 router for nearly 10 years. Whilst the fibre broaband speed coming into the house meets what Talk Talk guarantee, I experience WiFi inconsistency most days, with devices dropping connection, which requires frequent reboots of the old router to re-establish the WiFi connection.
I can see you offer a superior router to your new customers. As a customer of almost 18 years standing, could my old router please be upgraded? Thank you.
DP
on 13-08-2024 08:42 AM
Hi @delypo and @KeithFrench
I've chased our Devices Team for an update now and I will post back here as soon as they come back to me.
Thanks
on 13-08-2024 08:39 AM
Hi @delypo
I am chasing to get an update for you.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 09-08-2024 11:29 AM
No Problem 🙂
Karl
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on 09-08-2024 11:11 AM
@Karl-TalkTalk thank you
on 09-08-2024 10:00 AM
Hi
I've collated the details and emailed these across to our Device manager and copied Debbie in on the mail.
Lets see what our Device team come back with.
Thanks
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 08-08-2024 04:03 PM
Hi @Debbie-TalkTalk @Karl-TalkTalk
@delypo has now reverted back to just one SSID, but the instability cc continues. Please can you pass to Devices ASAP please?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 08-08-2024 03:29 PM
Hi @Debbie-TalkTalk @Karl-TalkTalk
I have noticed that this time the customer has separated out the SSIDs, which is a definitely no, no. I have asked to just use the one SSID & retry.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 08-08-2024 02:55 PM
Hi @Debbie-TalkTalk @Karl-TalkTalk
Please can this be forwarded to Devices ASAP? Now two hubs, each running V202 are rendering the V2 extender (firmware V1046.9) unstable. Either the customer's brand-new V2 F266 is faulty, or there is something strange going on. I will hopefully be able to add some more info when I see some WiFi analyser screenshots from @delypo in a while.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 08-08-2024 01:47 PM
@KeithFrench just pm'd you....still displaying the same errors as before with previous router.
on 08-08-2024 01:22 PM
Hi @delypo
No, just go for it. However, once up & running it is the ones I need to see as before, if the dropping of the user & backhaul network on the 5GHz band, is not just hardware related to the old router.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 08-08-2024 01:19 PM
So far, just set up router. Should I take any screenshots for reference prior to connecting 266?
on 08-08-2024 01:16 PM
Hi @delypo
Let me know how it is going & unless you are totally satisfied, please can you PM me with a fresh set of screenshots.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 08-08-2024 12:58 PM
You're Welcome 🙂
Regards
Karl
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 08-08-2024 12:57 PM
on 08-08-2024 12:19 PM
Hi
The firmware should now be updated.
Regards,
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 08-08-2024 12:16 PM
Hi
I'll push v202 now for you.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 08-08-2024 12:11 PM
Hi @Debbie-TalkTalk @KeithFrench
Replacement FAST 5364 router received and just set up. So that I can test the 266 V2 Booster with it, could you please upgrade the router firmware from it's current V174 to V202. Many thanks.
on 30-07-2024 03:36 PM
I've ordered the router, it should be with you within a couple of days
Chris
Chris, Community Team
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on 30-07-2024 03:28 PM
@Chris-TalkTalk yes, please send out another router in hope it will sort out the issue.
on 30-07-2024 03:22 PM
Hi Keith, yes we can send a router. @delypo can you just confirm that you'd like me to send a router and I'll order one for you
Chris
Chris, Community Team
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