Inconsistent wi-fi

[delypo]

I have had  the Huawei HG633 router for nearly 10 years. Whilst the fibre broaband speed coming into the house meets what Talk Talk guarantee, I experience WiFi inconsistency most days, with devices dropping connection, which requires frequent reboots of the old router to re-establish the WiFi connection.

I can see you offer a superior router to your new customers. As a customer of almost 18 years standing, could my old router please be upgraded? Thank you.

DP

[Debbie-TalkTalk]

Hi @delypo and @KeithFrench 

I've chased our Devices Team for an update now and I will post back here as soon as they come back to me.

Thanks

[KeithFrench]

Hi @delypo 

I am chasing to get an update for you.

[Karl-TalkTalk]

No Problem 🙂

Karl 

[delypo]

@Karl-TalkTalk thank you

[Karl-TalkTalk]

Hi

I've collated the details and emailed these across to our Device manager and copied Debbie in on the mail.

Lets see what our Device team come back with.

Thanks  

Karl. 

[KeithFrench]

Hi @Debbie-TalkTalk @Karl-TalkTalk 

@delypo has now reverted back to just one SSID, but the instability cc continues. Please can you pass to Devices ASAP please?

[KeithFrench]

Hi @Debbie-TalkTalk @Karl-TalkTalk 

I have noticed that this time the customer has separated out the SSIDs, which is a definitely no, no. I have asked to just use the one SSID & retry.

[KeithFrench]

Hi @Debbie-TalkTalk @Karl-TalkTalk 

Please can this be forwarded to Devices ASAP? Now two hubs, each running V202 are rendering the V2 extender (firmware V1046.9) unstable. Either the customer's brand-new V2 F266 is faulty, or there is something strange going on. I will hopefully be able to add some more info when I see some WiFi analyser screenshots from @delypo in a while.

[delypo]

@KeithFrench just pm'd you....still displaying the same errors as before with previous router.

[KeithFrench]

Hi @delypo 

No, just go for it. However, once up & running it is the ones I need to see as before, if the dropping of the user & backhaul network on the 5GHz band, is not just hardware related to the old router.

[delypo]

@KeithFrench 

So far, just set up router. Should I take any screenshots for reference prior to connecting 266?

[KeithFrench]

Hi @delypo 

Let me know how it is going & unless you are totally satisfied, please can you PM me with a fresh set of screenshots.

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[delypo]

@Karl-TalkTalk 

Thank-you, can see it has been.

[Karl-TalkTalk]

Hi

The firmware should now be updated.

Regards,

Karl. 

[Karl-TalkTalk]

Hi

I'll push v202 now for you.

Thanks  

Karl. 

[delypo]

Hi @Debbie-TalkTalk @KeithFrench 

Replacement FAST 5364 router received and just set up. So that I can test the 266 V2 Booster  with it, could you please upgrade the router firmware from it's current V174 to V202. Many thanks.

[Chris-TalkTalk]

I've ordered the router, it should be with you within a couple of days

Chris

[delypo]

@Chris-TalkTalk yes, please send out another router in hope it will sort out the issue.

[Chris-TalkTalk]

Hi Keith, yes we can send a router. @delypo can you just confirm that you'd like me to send a router and I'll order one for you

Chris