Internet Keeps Dropping

[Jamieheron1]

Hello, my internet keeps dropping while playing on my PS4, I experience lag and I'm unable to use voice chat due to a network error. My NAT type is showing as 2 how do I change it to open?

My bill recently went up but I'm thinking about changing providers if this keeps going on

Thanks

[Debbie-TalkTalk]

Hi Jamieheron1

I'm really sorry for the delay.

I've completed a line test which hasn't detected any faults.

Would you like me to send a replacement router for testing to see how the connection compares?

Thanks

Debbie