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Internet Speed Not As Promised

BrianDurkin
First Timer
Message 2 of 2

I upgraded from Faster Fibre to Faster Fibre + Speed Boost 3 weeks ago but am not even getting the internet speed I used to get on the supposedly slower system.  Not even reaching 30mbps.  If this is not resolved shortly I shall be terminating the contract.

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1 REPLY 1

Debbie-TalkTalk
Support Team
Message 1 of 2

Hi BrianDurkin

 

I'm really sorry to hear this.

 

I've completed a line test which hasn't detected any faults and your line is in sync at 32.4mb.

 

What speed were you receiving before you added the fibre speed boost?

 

Thanks

 

Debbie

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