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FIbre Support

Get expert support with your Fibre connection.

Internet keeps dropping out and in and out again and has done since Sunday

Zardoz7/12
First Timer
Private Message TalkTalk
Message 3 of 3

I've spoken to Talk Talk agents for now the 3rd day today, spent 2 hours talking to them yesterday and we went through the tests and it still wasn't working and we seem to be going around in circles about testing equipment which I've done.

 

The same agents I've spoken to seemed to have forgotten I spoke with them for 2 hours yesterday. Going through the same questions and clearly not comprehending the situation. 

 

It's obvious it's an external fault or the fault of the router as whenever the wind picks up the connection goes down. 

 

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2 REPLIES 2

Message 1 of 3
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Karl-TalkTalk
Support Team
Staff
Private Message
Message 2 of 3

Hi

 

Have you recently migrated over from Shell ?

 

Thanks  

Karl. 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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