Internet keeps dropping out

[MuhammedDesai]

For the last few days my internet has been dropping out multiple times a day. Have to keep resetting the router to get it to work again, which only lasts around an hour until it drops out again. The line test shows no issues, my router shows a solid white light but it doesnt work unless you reset it. Talktalk support are impossible to get hold of, and when i did speak to someone on the phone they checked the line and said there was no issues, and reset the router from their end which only fixed it for a little while before it dropped again. Looking at the community posts these last few days this seems to be a trending topic as most posts are related to this exact same behaviour. I work from home and rely on a stable wifi connection, which for the last few days has been anything but stable or reliable. Theres clearly an issue affecting multiple users!

[SimonFD]

Same here!

[Gliwmaeden2]

@clarey733,  & @swebb, you'll have seen elsewhere that we ask each affected customer to start their own thread

This avoids any confusion in the replies. Staff will only respond to the original poster. 

Please return to the message board and click on start a topic. 

Also complete your community forum profile details for Talktalk staff to identify your account. 

Go via your avatar; settings; drop down menu....Personal Information. SAVE CHANGES. 

Staff will reply to your new thread during the day. They are on here Monday to Friday. 

[swebb]

same here We have got same problem!

[MuhammedDesai]

I’m also thinking the same. To make things worse the reset button on the router even work. Held it for 30 seconds after it clicks and it does nothing? Held it for even longer and still nothing.

[clarey733]

I am also having this problem. and like you found support a waste of time. Its frustrating and many other's I have also read on other posts .there has been the same issue, I am now thinking of going elsewhere if the don't solve this.