Leaving talk talk

[Vicky23]

How much does it cost to leave talktalk? My WiFi keeps dropping out. I have no idea what's wrong or when it will be fixed. My case status says check back 'in a few days'. I need the WiFi for hybrid working. Maybe I could look for a company that doesn't rely on chatbots and overseas call centres for customer service? I dread actually having to try to contact talk talk when something goes wrong. 

[Arne-TalkTalk]

Hi @Vicky23

Sorry that you are having problems, if you start a post in the Broadband section we can try to help with the connection. 

Currently your cancellation fee is £33.87 as you only have a few months left of your minimum term. 

Regards

[Gliwmaeden2]

If you wish support from forum staff, please complete your community forum profile, @Vicky23. This will help them find your account. 

Go via your avatar; settings; drop down menu....add your Talktalk phone number or account number in Personal Information. Complete name, alternative number etc. SAVE CHANGES. 

If you just want information about cancellation fees etc, all details for the cancellation process can be found here:

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

If you are in contract, early termination fees can't be waived unless you have given Talktalk every opportunity to sort a problem for many weeks. 

[Divsec]

Hi @Vicky23 https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737 has all the answers.

Why not let the people here have a look at your issue and get it sorted for you?

Your post has been escalated and you should hear soon.