Hi, hoping to get some advice here.
I've moved properties, took my router with me as advised. My go live date was 01/03/2024. I have no Internet still. I've had 4 engineers out, most recent was today. He told me there is no issue issue with the cables and told me that it was a configuration and compatibility issue and likely need a new router. I am being passed back and forth between talktalk and engineers like a yoyo. Talktalk are saying it's compatible and should be live, engineer is saying they have done everything they can do. I've had engineers lie and say they have visited the property when they haven't. Talktalk have lied today and said the engineer was physically outside doing external work when I confirmed with him in person that he was not and had only just turned up to my property. I've spent £100ish on additional mobile data and used up my monthly allowance. I have an open complaint and that has still got me no where. I honestly don't know what to do any more apart from contacting the ombudsman and that still won't resolve getting my connection sorted ASAP.
I have a white light on my router. When I try and sign in to the wifi it either says that I do not have permission to view the page or I get a 503/500 error code. I keep being told to await update by texts and they never come and then I have to waste my time again to chase them up for unaswers that aren't coming. It's been 27 days now and it's costing me a fortune. I have also been told by the engineer that it is down as a delay to provision when he confirmed it should be down as a repair aka I'm not going to get the compensation I'm entitled to, let alone the stress and inconvenience. The complaint manager I've been speaking to also said if they cant resolve it today (which they have not been able to) they are going to be 'forced' to cancel my order which is outrageous. Please can someone help me as I literally don't know where to turn anymore.
Keri
