on 08-05-2021 07:42 PM
Hi. Lost all internet. Flashing orange. Had hour long chat with support but apparently it may be the exchange. Engineer booked but gonna take ages. Any idea what else I can try.
on 10-05-2021 08:32 AM
on 08-05-2021 07:47 PM
If there is a fault out on the external phone network that is already being attended to, then there is very little you can do, you would just have to wait for it to be fixed.
It would be worth going to the Service Centre to run a connection test on your line, this may confirm if there is a known fault that is being dealt with affecting your service. You can also access this from the ‘My Account’ site.
The staff here won't be around now until Monday, but they should be able to respond to this post early next week and would be able to get an update on progress if the service was still down.