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No internet

Andrew_Clarke0705
Team Player
Message 24 of 24

Hi. Lost all internet. Flashing orange. Had hour long chat with support but apparently it may be the exchange. Engineer booked but gonna take ages. Any idea what else I can try. 

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23 REPLIES 23

Michelle-TalkTalk
Support Team
Message 21 of 24

Hi Andrew,

 

I'm sorry to hear this and please let us know how you get on.

 

Thanks

 

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Message 22 of 24
Thanks. Will try a test again and just wait I guess.
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Skynet_TX
Community Star
Message 23 of 24

Hi @Andrew_Clarke0705,

 

If there is a fault out on the external phone network that is already being attended to, then there is very little you can do, you would just have to wait for it to be fixed.

 

It would be worth going to the Service Centre to run a connection test on your line, this may confirm if there is a known fault that is being dealt with affecting your service. You can also access this from the ‘My Account’ site.

 

The staff here won't be around now until Monday, but they should be able to respond to this post early next week and would be able to get an update on progress if the service was still down.