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FIbre Support

Get expert support with your Fibre connection.

Replacement Router Request

MRPLAT
Newbie
Private Message TalkTalk

5 hours ago - last edited 5 hours ago

Message 3 of 3

Hello Talk Talk Support,

 

Can you advise me on how I can get a new TalkTalk router please?

 

I have an ADSL line and the router is about 5 years old - I am getting the following issues with it:

 

1. Wi-Fi is getting increasingly unstable - my devices keep getting booted off for a few minutes - this has gotten much worse over the past month. 

2. The LED light on the unit has blown so I can no longer see the status of the router - not a big issue but I never know if it is turned on anymore or experiencing problems.

 

TalkTalk Tech Support have advised the router firmware is up-to-date.

 

I am happy to pay for a replacement but I just can't see where I can do this.

 

If someone can advise please.

 

Many Thanks

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2 REPLIES 2

MRPLAT
Newbie
Private Message TalkTalk
In response to Karl-TalkTalk

3 hours ago

Message 1 of 3

Thank you very much for the quick response Karl - much appreciated.

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Karl-TalkTalk
Support Team
Staff
Private Message

5 hours ago

Message 2 of 3

Hi

 

A replacement router has been ordered for you.

 

Regards,

Karl. 

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