Restricted mode turned on by your network administrator...

[WaRRioR1976]

Restricted mode turned on by your network administrator to help hide potentially mature videos...This is the message I'm getting on YouTube which means I can't view some videos via my smart TV or smartphone when connected to TalkTalk Wi-Fi. This is causing problems because some videos are unavailable for me to watch. I'm not talking about "adult" videos, just clean music videos that don't contain nudity or bad language.

I've switched off Kidsafe on my TalkTalk account but that hasn't solved the problem. Why is restricted mode switched on? I didn't ask for it to be switched on and I'm not a child, I'm 49. 

Please can someone tell me how to fix this. Thank you.

[Shalom60]

First raised 7 days ago!

[Debbie-TalkTalk]

Hi

This issue has been raised and is under investigation.

We will post back here as soon as we have more information.

[Gliwmaeden2]

Staff respond during the day, @Shalom60, Monday to Friday. 

[Shalom60]

Have you received an update yet?

[ferguson]

@Catherine48 

Well, it depends how much you value HomeSafe. Personally I have never bothered with it.

[Catherine48]

Same problem just started today for me - can't view any comments on any youtube vid's (non saucy) is this being resolved by talk talk or youtube do we know? Or shall just go in and deactivate scam protection in my talk talk settings as others have recommended?

Thanks

Catherine

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Shalom60]

Okay, thanks Karl.

[Karl-TalkTalk]

Hi

This has not been done by design.  I suspect that either a youtube update has conflicted with the homesafe settings or another change has done something.  The Teams will investigate and resolve.

Thanks  

Karl. 

[Shalom60]

Good, because since yesterday I cannot see comments on YouTube and Restricted mode is on and greyed out. Unacceptable for change like this to be made that affects customers access to a non-TT related App. If it isn't resolved quickly (as in 24 hours) there'll be grounds for financial recompense, as not being able to view comments posted on videos could potentially affect monetisation.

[Karl-TalkTalk]

Hi

I have reported this to the Team that look after online systems, so the relevant team can pick this up.

Karl.

[jefflow]

Its definitely the Scam Protection setting causing this. It will be interesting to see how long it will take TalkTalk to do anything about it (if they ever do).

[Karl-TalkTalk]

Hi,

I will flag this with the teams.

Karl

[IanLewis]

Thanks. Yes, I'm aware of that, hence wanting it to be fixed!

Do you know when it might be resolved?

[Karl-TalkTalk]

Hi

As ferguson advises, Homesafe is DNS based, so using google DNS will bypass all homesafe settings.

Karl

[ferguson]

@IanLewis 

Just so you know, using non TalkTalk DNS servers means that any Homesafe features will no longer work. 

[IanLewis]

I have this problem too. I haven't turned Scam Protection off, but changing the DNS server (to 8.8.8.8, google's DNS) seems to work around it for me.

Any idea when this might be resolved?

Thanks.

[Karl-TalkTalk]

Hi

If this is resolved by switching off scam protection, then obviously this feature has something to do with affecting this.  Scam protection is usually there to disable things like remote connection software, so I was not aware that this was affecting the setting in youtube.

Karl.

[Billx]

Hi, @WaRRioR1976 

Alright, this how to do it while in your home network:

Go to you TalkTalk MyAccount at https://service.talktalk.co.uk/myaccount/dashboard

Click 'Manage your Wi-Fi security' (Homesafe)
Set Kid Safe                  to OFF
Set Scam Protection to OFF

Set Virus Alerts           to ON

Also when you are in YouTube, 

Click on the vertical 3-dots, which are next to the sign-in button on the top right

On the dropdown menu,

Set Restricted Mode to OFF

Bill

[Cuptie]

I had the same problem and switched off scam protection as recommended by dsgsdg and Ican now view You Tube comments…..so this problem is definitely on Talk Talk Karl.