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on 27-05-2022 09:59 AM
Hello,
In the last few months my TalkTalk router (2yrs+ old) has been intermittently dropping the wifi connection to all the connected devices. It involves connecting and re-connecting each device individually. More specifically it also causes the wifi-extender i have to need rebooting.
I initially suspected the wifi Extender a less than 1yr old NetGear EX6140-AC1900. However I have factory reset it, a few times with no improvement. I therefore replaced it with a new Wifi-extender a TP-Link AC1200. It worked for a few days but suffers the same problem as the NetGear.
I therefore suspect the Talktalk router is disconnecting various devices and reconnecting but in a way that is meaning the wifi extenders and other devices have to connect and disconnect. I have tried configuring different SSID's for the 2 frequency ranges of 2.4Ghz and 5Ghz, which i always had configured and both frequencies lose their connections.
Please could you advise if there is anything I can do in the router or replace the router. I have rebooted a few times and changed settings to minimise networks. It's in a strong signal location of which I have had no problems in the last 18 months until this intermittent problem started occurring approximately 4 weeks ago.
With a busy household of kids and working from home, its proving challenging to keep on top of all the resets and would like to resolve the issue.
Many Thanks
James
on 27-05-2022 10:37 AM
You could initially try switching the router off for 30 minutes, but if this doesn't resolve the problem then the next step would really be to try a factory reset
Chris
Chris, Community Team
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on 27-05-2022 10:18 AM
Hi Chris,
I could try this but I have learnt that this will also turn the WIFI Optimisation back ON. Which I don't want after struggling with wifi interference about a year ago.
However, I am willing to try it if you don't have any other idea's/options?
Thanks
James
on 27-05-2022 10:12 AM
Hi James,
You could try restoring the router to factory default settings, I think it's worth a try if you haven't done this already
Chris
Chris, Community Team
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