FIbre Support

Get expert support with your Fibre connection.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Slow Speed Check

Den64
Team Player
Message 2 of 2

I have just changed my contract to Fibre35 as my contract was due to expire, my Download Speed has fallen dramatically, the upload used to be 35plus before I changed to Fibre35, since I checked last night, it has gone down to below 5!, I have taken these Speed checks this morning the Download Speed are as follows:

10/05/21  9am : Download 8.6  Upload 5.3

             9.02am:  13.8  Upload  5.4

             9.03am    26.0  Upload  5.4

             9.04am    3.00   upload  4.2

              9.05am    0.2   upload  5.3

The time from pressing remote control, to actually changing channels or stop recording etc is very very slow!  Why has my speed dropped????

Kind Regards

0 Likes
1 REPLY 1

Debbie-TalkTalk
Support Team
Message 1 of 2

Hi Den64

 

I'm sorry to hear this.

 

I've completed a line test which hasn't detected any faults and the line is in sync at 35.4mb. Upload sync speed is 7.6mb.

 

Please can you power down the router for a full 30 minutes and then run another speed test?

 

Thanks

 

Debbie

0 Likes