Get expert support with your Fibre connection.
on 29-05-2024 08:01 PM
My wired PC connection has been alternating between dead slow then accelerating up and down for about 2 weeks now. I try to log in to the router to check the settings and sometimes it lets me log in, other times i can't at all. Even when i do log in any changes aren't saved and sometimes it restarts and kicks me out. Any suggestions - or do i just need a new router?
on 31-05-2024 01:35 PM
No problem 🙂
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 31-05-2024 01:33 PM
thank you
on 31-05-2024 01:26 PM
The router will be free, I'll order it now
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 31-05-2024 01:07 PM
yes please. that would be helpful. will the router be free or do i have to pay for it?
on 31-05-2024 01:04 PM
OK, I can send another router to test with, would you like me to arrange this
Thanks
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 31-05-2024 12:42 PM
i don't have a landline phone to test it.
on 31-05-2024 10:56 AM
Hi moleycoley,
Line test is passing and router is in sync at 40Mbps. Are you experiencing any problems with your telephone service, is there any noise on the line?
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 30-05-2024 06:42 PM
Added it now. Though I don't use the landline number
on 30-05-2024 06:46 AM
Good morning,
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Michelle